“I do not know where else to turn”

If you’re a frequent flier, maybe you covet a Delta Reserve American Express Card. It offers access to Delta’s Crown Rooms, a first-class companion certificate and a generous 10,000-mile bonus when you sign up.

Vincent Petty did. So he signed up for one. But when American Express or Delta — it’s not clear which one — failed to credit him with the promised points, he set off on an odyssey that led him nowhere closer to getting the miles he’d been offered.

Can a card company simply refuse to give you what it advertised?
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