Dinged with an $1,800 bill from Enterprise – but is he responsible?

This is William Cameron’s rental car when he returned it to Enterprise a few weeks ago in Denver. Looks fine, doesn’t it?

Not according to Enterprise.
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Is this car rental repair bill a scam?

Brian Davidson receives a mysterious repair bill from Alamo after renting a car. Is this a real bill — or a scam?
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Seriously, Comcast? You call this customer service?

Customer service horror stories cross my desk every day. Barbara DeLeon was one that I couldn’t not write about.

It involves — are you ready for it — Comcast!
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Double trouble with this Enterprise damage claim

Angela Pratt rented a car from Enterprise in Wichita, Kan., recently. She wishes she hadn’t.

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Billed by American Airlines – and then billed again

anderm / Shutterstock.com
anderm / Shutterstock.com
Russell Higley is promised a refund after his flight is canceled. But now his airline is trying to bill him twice for a flight he never took. What’s the problem?

Question: I read your columns and appreciate what you have done to help especially the less fortunate among us who are being wronged with financial penalties because we did not receive a promised refund. For someone like me, who is nearly 67 years old, with a pacemaker, heart and liver disease, and arthritis, this $371 loss is a nightmare.

American Airlines canceled my flight from New York to Palm Springs, Calif., and agreed to refund my fare.
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