Russell Higley is promised a refund after his flight is canceled. But now his airline is trying to bill him twice for a flight he never took. What’s the problem?
Question: I read your columns and appreciate what you have done to help especially the less fortunate among us who are being wronged with financial penalties because we did not receive a promised refund. For someone like me, who is nearly 67 years old, with a pacemaker, heart and liver disease, and arthritis, this $371 loss is a nightmare.
Question: I rented a car recently from Budget in Lansing, Mich., and came across something that looks like a scam.
Here’s how it works: An employee tells you to just return the keys and paperwork in the off-hours return box. Then, when they get around to processing it, they say you returned it at a later time, and charge you extra.
Pretty elegant way to earn another day on a rental, no?
It happened to me, and to add insult to injury, I still haven’t gotten the receipt they were supposed to mail to my home address.
I wrote the time I returned the car — just before 4 p.m. — on the paperwork. I turned it in with the keys and now they don’t seem to be able to check what I wrote in the paperwork. Or maybe they lost it. Or maybe they don’t believe me.
I have my gas receipts with time stamp and an email with time stamp that I wrote to my wife after passing through security at Lansing airport to try to stand by on an earlier flight.