Help! Verizon’s “global” plan overcharged me

Lisa Littlewood is overbilled by Verizon and it won’t adjust her invoice. Why not?
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Is this car rental damage claim for real?

Brendon Taketa is broadsided by a damage claim two months after he returns his rental. Is the bill legit?
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Why won’t AT&T help me with my medical bills?

After an accident at an AT&T store, Jane Smith-Stage turns to me for help with her medical bills But what can be done?
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Help! Verizon overbilled my mother

Mindy Reyes’ mother is facing a big phone bill from Verizon for service she didn’t order. Can this be fixed?
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Are airlines going to get away with a lie?

If the airline industry gets its way, and its cleverly named Transparent Airfares Act of 2014 passes, then the price of your airline ticket could drop significantly. At least, it’ll look that way.
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Flying somewhere? You’re not going to like what’s next

I’ve seen the future of air travel — at least the kind of future the airline industry wants — and I don’t like it.
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Before you demand a refund, check your bank statement

Nicola/Shutterstock
Nicola/Shutterstock
Where’s Dannielle Beasley-Bundy’s refund from DirecTV? Is the check really “in the mail”?

Question: I’ve been trying to get my overdraft fees back from DirecTV for almost three weeks, and I’m hoping you can help me. DirecTV caused my bank to charge a $70 overdraft fee at the beginning of the month because someone signed me up for auto pay without my knowledge.

A DirecTV phone agent asked me to send over my bank statement and my account information. I faxed the info over the statement the next day.

I was told I had to wait 7 to 10 business days for someone to contact me. No one has ever contacted me.

I’ve called DirecTV every day of this month and keep getting the runaround and false information as to when the money will go back into my bank account.
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Billed twice? There’s a fix for that, travelers

Mattes/Shutterstock
Mattes/Shutterstock
Glenn Rossi’s recent Avis car rental had him seeing double. Literally.

He’d prepaid for a vehicle in Vienna, Austria, through Expedia. When he picked up the car, Avis also swiped his credit card. Within a week of returning the vehicle, Rossi, a retired telecommunications consultant who lives in Kelkheim, Germany, saw two charges for 333 euros (about $460) on his MasterCard: one from Expedia and one from Avis.

He’d been billed twice for the same car.

“I sent my contract and payment records to both Expedia and Avis but still have no refund of my double payment,” he says.

Rossi’s experience is common in one respect: Small billing errors happen routinely when you’re on the road — a currency conversion error, a fee added to the final bill or a room charge that belongs to another guest. But in another sense, it isn’t. Double-billings are relatively rare. Fortunately, they’re also relatively easy to fix.
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Will a new law force cruise lines to better report onboard crime?

Brian Jackson/Shutterstock
Brian Jackson/Shutterstock
The remarkable thing about the proposed Cruise Passenger Protection Act is that on its face, it looks entirely unremarkable. The law would require cruise lines to publicly report all alleged crimes on a ship and to disclose their passenger contracts in plain English.

But dive into the bill, and it delivers a little shock to both passengers and the cruise industry. For travelers, it’s the surprise that, thanks to a legal loophole, cruise lines and the federal government currently don’t do what the new law would require, including publicly reporting every alleged and significant crime committed aboard cruise ships. It’s also a troubling reminder that at sea, you don’t have the same rights as on land.
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