Secrets for getting the very best customer service

Life/Shutterstock
Life/Shutterstock
It’s the proverbial man-bites-dog story for consumer reporters: an over-the-top customer service experience in which an employee goes the extra mile.

It’s even more rare — on the order of man-bites-man — to find a proven way to extract the very best service from employees.

I won’t mince words. Men are not biting men.

But a series of recent stories and one reader’s experience give me hope that it’s possible. In other words, you could get superior service every time you go to the store or log on to your computer to go shopping.
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Scammed: How to Save Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals

It’s official: I’ve just finished the final edits on my new book, Scammed: How to Save Your Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals.

I just have to tell you about it.

Last summer, a literary agent I’d known for a few years asked me if I had a book in me. I didn’t want to write anything on travel, because I felt there were already several great guides on being a smart traveler.

But how about something about the relationship between consumers and businesses?
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