Don’t buy another television until you read this

Before you run to the store to buy a TV on Black Friday, you need to know about Larry Valverde, who purchased a new set from Best Buy last Black Friday. Read more “Don’t buy another television until you read this”

Why won’t Best Buy let me return this lemon?

Katherine Szczerbinski’s Lenovo laptop is a lemon. Can she get the manufacturer — or Best Buy — to fix it? Read more “Why won’t Best Buy let me return this lemon?”

Help! My Acer computer screen cracked — again

Rachel Huff’s Acer laptop breaks again, and this time she has an unhappy 11-year-old to contend with. Can we help? Read more “Help! My Acer computer screen cracked — again”

My laptop doesn’t work — and Toshiba won’t fix it

Raphael Milion paid $950 for his Toshiba laptop. Best Buy cheerfully accepted the money, but two months later, when he complained about a frozen mouse, the company gave him a “not our problem” response and deferred to the manufacturer. Read more “My laptop doesn’t work — and Toshiba won’t fix it”

My refrigerator is cursed – can you lift the spell?

Question: I bought a refrigerator from Best Buy a few years ago. The first

Mark Sinderson/Flickr Creative Commons
fridge had a problem that could not be fixed, so it was replaced under warranty. The second fridge had a construction problem (that wasn’t noticed prior to delivery because apparently products are not given a visual examination before leaving the warehouse). And the third fridge, which was delivered in February 2012, died almost a month ago.
Read more “My refrigerator is cursed – can you lift the spell?”