Before you run to the store to buy a TV on Black Friday, you need to know about Larry Valverde, who purchased a new set from Best Buy last Black Friday. “Don’t buy another television until you read this”
Katherine Szczerbinski’s Lenovo laptop is a lemon. Can she get the manufacturer — or Best Buy — to fix it? “Why won’t Best Buy let me return this lemon?”
Rachel Huff’s Acer laptop breaks again, and this time she has an unhappy 11-year-old to contend with. Can we help? “Help! My Acer computer screen cracked — again”
Raphael Milion paid $950 for his Toshiba laptop. Best Buy cheerfully accepted the money, but two months later, when he complained about a frozen mouse, the company gave him a “not our problem” response and deferred to the manufacturer. “My laptop doesn’t work — and Toshiba won’t fix it”
Question: I bought a refrigerator from Best Buy a few years ago. The first fridge had a problem that could not be fixed, so it was replaced under warranty. The second fridge had a construction problem (that wasn’t noticed prior to delivery because apparently products are not given a visual examination before leaving the warehouse). And the third fridge, which was delivered in February 2012, died almost a month ago.
“My refrigerator is cursed – can you lift the spell?”