Can this trip be saved? Caught in the middle of an in-flight altercation

They say there are two sides to every story. But in today’s installment of “Can this trip be saved?” there are three.

That would be the passenger’s, the crewmember’s and Christina Ernst’s. She’s the travel agent. Ernst isn’t sure what to do about this case, and after hearing about it, neither am I.

Maybe you can help.
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A truly macabre reason to join Delta’s frequent flier program

graveyardHere’s a rather macabre reason for being a Delta Air Lines frequent flier: access to bereavement fares.

I first wrote about this strange policy earlier this year. As it turns out, the “no-bereavement-fares-for-non-members” rule is not only easily bent; it’s obsolete.

Cindy Fletcher got on the wrong side of this policy it after she and her husband shelled out $2,200 to attend her father’s funeral. This was a walk-up fare that’s meant to be paid by free-spending business travelers — not grieving passengers. When she came home, she asked for a refund for the difference between the higher fare and Delta’s bereavement fare.

Her husband was granted the request (he’s a SkyMiles member) but she wasn’t, because she didn’t belong to Delta’s frequent flier program.
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