A few kind words took her a long way on JetBlue

Ellen Cuozzo remembers the day her 23-year-old brother died like it was yesterday.

Before the norm of online travel planning and smartphones, Cuozzo, who is a nurse from Pleasanton, Calif., needed to get to the funeral from San Francisco to New York City, stat. Read more “A few kind words took her a long way on JetBlue”

After daughter’s death, United makes an “insensitive” offer

When Richard Croce’s daughter dies suddenly while he’s in Venice, Italy, United Airlines asks him to pay $5,880 to get home. In economy class. Is that fair?
Read more “After daughter’s death, United makes an “insensitive” offer”

Who knew dead people could be so profitable?

Ashlea McDonald’s grandfather is dead. Virgin America should be pleased about that; it’s going to earn an extra $1,000 in change fees and fare differentials.
Read more “Who knew dead people could be so profitable?”

Hey American Airlines, where’s my ticket refund?

Question: My grandfather recently passed away and I needed to travel to Austin, Texas, a few days later for his funeral. Because I was already scheduled to fly from Baltimore to Austin on American Airlines on Nov. 24 for Thanksgiving, I thought it would be easiest to just move my outbound flight up a few days to Nov. 19.
Read more “Hey American Airlines, where’s my ticket refund?”

Is “heartless” Southwest Airlines profiting from dad’s death?

Jennifer Kucinski lives in Kansas City. Her father lives in Orlando. Make that lived in Orlando.

A few weeks ago, she received devastating news that her dad had passed away unexpectedly. Compounding that tragedy was the fact that Southwest Airlines was trying to stick her with two overpriced plane tickets, a decision she calls “heartless.”

“Upon reaching the agent and explaining the situation, the first words out of the agents mouth were, ‘We don’t offer bereavement fares’,” she says.
Read more “Is “heartless” Southwest Airlines profiting from dad’s death?”