If a policy is unwritten, does it really exist?

When Jon Dobson tries to get a bereavement rate on a Virgin Atlantic ticket, the airline forces him to purchase a high-priced ticket at the last minute but promises a refund for the difference between his airfare and a bereavement fare if he sends its agents the death certificate. But when he does so, the airline’s only response is deathly silence. Read more “If a policy is unwritten, does it really exist?”

Bereavement fares have been laid to rest. Our condolences.

Joyce Kosofsky was in Nairobi visiting her daughter when she received the tragic news that her mother had died back in Boston, 7,000 miles away. Read more “Bereavement fares have been laid to rest. Our condolences.”

A few kind words took her a long way on JetBlue

Ellen Cuozzo remembers the day her 23-year-old brother died like it was yesterday.

Before the norm of online travel planning and smartphones, Cuozzo, who is a nurse from Pleasanton, Calif., needed to get to the funeral from San Francisco to New York City, stat. Read more “A few kind words took her a long way on JetBlue”

After daughter’s death, United makes an “insensitive” offer

When Richard Croce’s daughter dies suddenly while he’s in Venice, Italy, United Airlines asks him to pay $5,880 to get home. In economy class. Is that fair?
Read more “After daughter’s death, United makes an “insensitive” offer”

Who knew dead people could be so profitable?

Ashlea McDonald’s grandfather is dead. Virgin America should be pleased about that; it’s going to earn an extra $1,000 in change fees and fare differentials.
Read more “Who knew dead people could be so profitable?”