United Airlines flight 6260 from Los Angeles to Bozeman, Mont., experienced a little mechanical problem on July 2. One of the bathroom doors jammed on the Bombardier Regional Jet 700 operated by its codeshare partner SkyWest, and Barry Freeman was the unlucky guy trapped inside.
Read more “Is this enough compensation for being locked in the bathroom?”
Monhegan Island, Me., is almost too pretty for words. That’s probably how the problem started; everyone wanted to go there.
It isn’t easy or inexpensive. A one-hour ferry ride from Port Clyde, on Maine’s rugged middle coast, will set you back $32 roundtrip.
Read more “Who’s to blame for this tourist trap?”
When the hot water doesn’t work in your hotel room, you call the front desk and with any luck, it gets fixed. But what if you’re in a rental apartment?
That’s the situation faced by Amy Maas when she rented a flat in Paris a few weeks ago through HomeAway.com.
Read more “No hot water in my Paris rental apartment”
This column is usually called, “Is this enough compensation?” because frankly, the travel industry often doesn’t have a clue about customer service.
Then again, maybe I’m clueless.
Here’s why: Back in April, I received a note from Mark Gross about an uncomfortable incident at the Renaissance Tampa International Plaza Hotel. I didn’t think it was worth bringing it to Marriott’s attention. Neither did a majority of my readers.
But apparently Marriott disagreed with me about the seriousness of the problem, and compensated Gross very generously.
Did I misjudge this case?
Read more “Is this too much compensation? Men’s room mixup nets guest $200 gift card from Marriott”