When Daniel Weisleder tried to board his return flight from San Jose, Costa Rica, to Houston with his wife and 10-month-old son recently, a United Airlines ticket agent delivered some bad news: He’d have to pay another $166 to fly home with the baby.
“Someone made a mistake,” the agent said.
That might be an understatement. Weisleder, who directs an educational consulting firm in Pittsburgh and is an elite-level United customer, reluctantly forked over the extra $166 to fly home. But he couldn’t understand the late charge.
“When I booked the reservation, I notified United that I would be traveling with an infant on my lap,” he says. “I was charged $991 for the tickets. We checked-in in Houston without a problem, but when we were coming back, we were told that our baby had to pay an additional ticket.” Read more “Pay another $166 or your baby stays in Costa Rica”
As any new parent knows, air travel with young kids isn’t always easy. But few experiences come close to the Suelings’ Thanksgiving flight from Westchester County to Atlanta on Delta Air Lines.
After the family boarded, their children, ages 3 and 1 1/2, began “crying, screaming and hitting,” according to Christopher Sueling. His wife, Melissa, tried to calm her baby by nursing her, but it didn’t work.
“The flight attendants were just standing there, looking pissed off,” he says.
The jet taxied out to the runway, but then stopped and returned to the gate. The Suelings were told to get off the plane and that they needed to write to Delta if they wanted their money back. They even took a snapshot (see image, above) to document their ejection. Read more “Which airline passengers drive you the craziest?”
Jacob Jester is the Kansas City pastor who took the infamous “poop bomb” photo of two screeners at Kansas City International Airport patting down an eight-month-old baby on Saturday. I spoke with him about the incident, and the ensuing firestorm, this afternoon.
Tell me what happened.
I was flying from Kansas City to Albuquerque, NM, on Saturday, and I had already passed through security. There was a woman with a baby behind me — she was about the same age as my son, and that caught my attention. So I looked back.
And what did you see?
I saw them patting the baby down from top to bottom. The mom was holding the baby, and she was being very cooperative.