United Airlines holds plane so passenger can say goodbye to his dying mother

Kerry Drake’s mother was dying. She’d suffered from rheumatoid arthritis for decades and the drugs used to treat her condition had decimated her immune system. One morning his brother called him to say her time had come. Drake caught the next United Airlines flight from San Francisco, where he works for the federal government, to Lubbock, Texas, via Houston.

“I knew this itinerary was a risk because the stopover in Houston was only about 40 minutes, and my connecting flight was the last flight to Lubbock that day,” he says. “But I needed to get there as soon as possible, so I took the risk.”
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You have a horse in this race. Time to do something about it.

Talk about a squeaker! I’m looking at the votes for our 2018 Readers’ Choice Awards so far, and it’s a close one.
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Here’s an easy way to help consumers in 2018

I’ve always been skeptical of awards, so when a friend suggested that I start one, I reflexively said “no.”
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Which companies have the best customer service? It’s time to cast your vote

Balloting starts today for the 2018 Elliott Readers’ Choice Customer Service Awards, brought to you by Allianz Travel Insurance, an annual recognition of companies that offer outstanding customer support and service.
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It’s time to vote for your favorite — and least favorite — of everything. Come on, I know you want to!

It’s that time of year. Time for you to tell me what you think.
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