Never use these five cringeworthy phrases when you ask for help

Was it something you said? Is that the reason a company is ignoring your otherwise reasonable request for help?

If you have to ask, the answer is probably “yes.”   Read more “Never use these five cringeworthy phrases when you ask for help”

Slimy new car rental tricks you need to know now

Does anyone not have a car rental horror story like Dave Dzurick’s?

When Dzurick, a project manager from Tucson, Ariz., rented a car from Hertz in Milwaukee recently, a representative asked him if he wanted an upgrade. No mention of the cost. Read more “Slimy new car rental tricks you need to know now”

New ways to avoid rental car fees

How do you avoid excessive car rental fees? Dan Bagby does it by by avoiding car rental employees. Read more “New ways to avoid rental car fees”

AAvoid at all costs

How far will travelers go to avoid the world’s largest airline? Austin Wolff paid an extra $360 to stay away from American Airlines, flying from Albuquerque, N.M., to Jacksonville, Fla., on Delta Air Lines on a recent holiday weekend.
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The Insider: Do I really have to deal with the TSA?

Editor’s Note: This week’s Insider series is on managing the TSA when you travel. As always, please send me any suggestions on topics or content I may have overlooked.

One of the most common questions I get from air travelers is whether they really have to endure the searches, scans and pat-downs by the TSA.

If you’re flying, the answer is: probably.

Read more “The Insider: Do I really have to deal with the TSA?”