Unfortunately, this case needs a lawyer — not a consumer advocate

When Leonard Smith had an accident with his 2016 Mini Cooper Clubman, he thought his auto insurance policy at American Family Insurance (AFI) would cover the damage — until the insurance company disputed part of his claim. Read more “Unfortunately, this case needs a lawyer — not a consumer advocate”

I damaged my rental car — can’t I just fix it myself?

I damaged my rental car from Enterprise when I hit a guardrail. I’d like to have the repairs done myself to save money. Is that a problem?

This question came to us from one of our readers, and it’s a fairly common one. Read more “I damaged my rental car — can’t I just fix it myself?”

Car rental customers lose it over ‘loss of use’

After Julie Thomason wrecked her rental car, she expected a repair bill. But she didn’t anticipate a $1,000 invoice for something called “loss of use.” No one ever does. Read more “Car rental customers lose it over ‘loss of use’”

She refused to pay diminished value – here’s why you should, too

When Peggy Smith rented from Budget in Salt Lake City last October, she had a little fender bender. As Smith admits, it was a single car accident and she wasn’t hurt. She reported the accident to police because she thought the rental car coverage provided by her American Express card would cover the damage. Read more “She refused to pay diminished value – here’s why you should, too”

Auto insurers don’t play fair with customers

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What we’re reading

Auto insurers don’t play fair with customers, study finds (NBC News)

Landing gear on Southwest jet collapses at LaGuardia Airport, eight injured (Reuters)

More leisure fliers pay for seats, food, legroom and Wi-Fi (Wall Street Journal)

TSA chief warns of ‘new underwear bomb’ which threatened airline last year and forced agency to rethink all its security procedures (Daily Mail)

Horton shares credit with Arpey for successful American bankruptcy (The Street)

What we’re writing

A scratch on my rental car — and now, a bill from a collection agency (Elliott)

Tagged as a troublemaker by the TSA (TSA News)

Do airlines need to add more humans at the airport? (Consumer Traveler)

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