When Leonard Smith had an accident with his 2016 Mini Cooper Clubman, he thought his auto insurance policy at American Family Insurance (AFI) would cover the damage — until the insurance company disputed part of his claim. “Unfortunately, this case needs a lawyer — not a consumer advocate”
I damaged my rental car from Enterprise when I hit a guardrail. I’d like to have the repairs done myself to save money. Is that a problem?
This question came to us from one of our readers, and it’s a fairly common one. “I damaged my rental car — can’t I just fix it myself?”
After Julie Thomason wrecked her rental car, she expected a repair bill. But she didn’t anticipate a $1,000 invoice for something called “loss of use.” No one ever does. “Car rental customers lose it over ‘loss of use’”
When Peggy Smith rented from Budget in Salt Lake City last October, she had a little fender bender. As Smith admits, it was a single car accident and she wasn’t hurt. She reported the accident to police because she thought the rental car coverage provided by her American Express card would cover the damage. “She refused to pay diminished value – here’s why you should, too”
The Scan is a synopsis of news you can’t miss. Get it delivered to your “in” box by signing up now. It’s free.
What we’re reading
More leisure fliers pay for seats, food, legroom and Wi-Fi (Wall Street Journal)
What we’re writing
Tagged as a troublemaker by the TSA (TSA News)
Do airlines need to add more humans at the airport? (Consumer Traveler)
Got a headline suggestion? Join our community of news readers and become part of the action. Email our News Editor Steve Surjaputra for details.