Austrian Airlines gave me an empty gift card for my trouble

Gift card trouble — specifically, Austrian Airlines gift card trouble — seems to be a little problem these days. Brian Marita is the second passenger to contact us recently about the airline’s nonworking plastic.

After bumping passengers and delaying flights, Austrian Airlines is issuing EU 261 compensation in the form of gift cards. And the airline is proving to be just as unresponsive as retailers Amazon and Target when those gift cards don’t work as intended. Read more “Austrian Airlines gave me an empty gift card for my trouble”

Austrian Airlines bumped me and then gave me empty gift cards as compensation

Austrian Airlines overbooked Robert Raffanti’s flight from Venice to Vienna and asked for volunteers to take a later flight, promising compensation of 125 euros. Raffanti and his wife agreed, but the airline never loaded their gift cards. Can we help Raffanti, or will Austrian Airlines continue its infamous silent treatment of both its customers and with us? Read more “Austrian Airlines bumped me and then gave me empty gift cards as compensation”

Here’s how to get an airline to pay your EU 261 claim

When British Airways canceled Lawrence Karp’s recent flight from London to Philadelphia, the airline rebooked him and the other three people in his party on a flight to Newark, N.J. But it denied his EU 261 claim, the European air travel protection law.

Why? According to British Airways, a cabin crew strike caused the flight cancellation. And it contends this strike relieves the airline of paying the EU 261 claim. Does it? Read more “Here’s how to get an airline to pay your EU 261 claim”

Do the rules of EU 261 apply to all passengers equally?

When Austrian Airlines cancels Mary Kopacz’s flight from Vienna to Frankfurt — and she and her husband miss their connection to Denver — she asks us the enduring question: Did the airline do everything it could? Read more “Do the rules of EU 261 apply to all passengers equally?”

Something is wrong with my ticket from London to Minsk

Svetlana Belaia-Martiniouk bought airline tickets from Priceline, and while the price was right, the ticket was wrong. As a result, she had to shell out money to continue her journey to visit a sick aunt in Minsk. Can our advocates help Priceline make good on the error? Read more “Something is wrong with my ticket from London to Minsk”