Here’s why it’s important to read those confirmation emails

Barbara Smidt booked two tickets to Australia to celebrate a special birthday with her husband. But as they were excitedly putting the final touches on this trip, they were shocked to discover that United Airlines had no record of Stephen Smidt ever having a ticket. So what do the confirmation emails say? Read more “Here’s why it’s important to read those confirmation emails”

How about a refund for these downgraded seats, Qantas?

Stan Shopa is disappointed to miss his Qantas connection from Los Angeles to Melbourne. The airline rebooks him on a flight the next day. Unfortunately, he soon discovers that he and his wife will be sitting in downgraded seats for the 17-hour flight. Shouldn’t he be entitled to a price adjustment? Read more “How about a refund for these downgraded seats, Qantas?”

Help! My balloon trip refund is up, up and … away

balloonHere’s a balloon disaster with a happy ending.

Michael Buss and his fiancée booked a balloon trip this spring through a company called Go Wild Ballooning in Melbourne, Australia. When strong winds prevented them from taking off, they asked for a refund. They never got one.

Was Go Wild keeping their money?
Read more “Help! My balloon trip refund is up, up and … away”