“You should help these guys out”

Jessica Swain is paging Superman.
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Got a travel problem? Ask and you shall receive

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After Linda Grimes accidentally cracked the windshield on her uninsured Enterprise rental car, she imagined a worst-case scenario unfolding, including months of back-and-forth between her and the company’s legendary claims department.

She says that the car was damaged under innocent circumstances. As she tried to adjust the seat and the rear view mirror, “I heard a crack,” recalls Grimes, an Air Force retiree who lives in Little Elm, Tex. “There was an arch-shaped crack around the rear-view mirror. I was stunned.”

Sure enough, even after a representative assured her that the damage was “no problem,” she received a repair bill from the car rental company that covered damage and then some, including $311 for a new windshield and a $50 administrative fee.
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A few secrets about asking you probably don’t know

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Although Vivian Olds’ customer-service problem is pretty common, the solution isn’t.

This spring, she made a reservation at an independent motel in South Lake Tahoe, Calif. If you’ve ever been to this part of California, you probably know that it’s beautiful, but that the quality of accommodations can be variable.

Olds reserved a room at a hotel that was on the not-so-good side of that variable. She prepaid $148 for a motel that, once she tried to check in, she discovered was “totally unsuitable.”
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That’s it? 5 times when you should ask for more

Sometimes, customers let a company get away with murder — figuratively speaking.

When something goes wrong, they take the first offer, whether it’s a voucher for a future hotel stay, a refurbished product, or an empty apology.

You should almost never take the first offer.

Yesterday, I introduced you to the term “gimme pig.” But there’s an opposite problem that affects far more consumers. I call it “aw, shucks” syndrome.

As in, “aw, shucks, I don’t deserve anything.”

But sometimes, you do.
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