She recently paid her airline a $100 “unaccompanied minor” fee when her son flew alone from Oakland to Los Angeles. It didn’t buy her much, she says.
“After he landed, there was no record on the computer of him flying as an unaccompanied minor,” Ferris remembers. “I couldn’t get the paperwork needed to pass security to meet him at the gate in time.”
Her son walked off the plane on his own and found his way to the baggage claim area alone. Ferris complained, and the airline refunded her $100 fee and offered her a $100 voucher toward a future flight.
Question: My mother-in-law had a very bad encounter with Priceline, and needs your help. She booked a package deal to San Diego that included round-trip airfare, rental car and a hotel stay. She found out literally right after she booked it that the hotel was in a bad part of town.
We called Priceline and went through several people to see if we could have the entire trip credited back and then we explained we planned on re-booking a more expensive package. Her sister had died recently, and after much arguing, a Priceline representative agreed to credit everything even though their policy was to only credit hotel and rental, as long as a death certificate was sent.
Priceline eventually credited back all but the airline tickets. The company refuses to honor a manager’s word. Is there anything we can do? — Paul Cantrell, Albuquerque, NM
Answer: If a Priceline representative promised your mother-in-law a full refund for her vacation, she should have received one.
But did the representative speak out of turn? Priceline’s vacation packages are highly restrictive. Read the terms and conditions on the site for yourself. Each component — air, car rental and hotel — has its own refund rules, so unless the manager researched each one while you were on the phone, he wouldn’t have been able to offer a blanket refund. Read more “No refund for mom’s Priceline package and no appeal”
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