My Hawaii vacation rental is infested with ants – can I get a partial refund?

Irin-K/Shutterstock
Irin-K/Shutterstock
Maybe David and Mary Sue Conner didn’t tell their rental homeowner they were in Oahu for a family vacation of a lifetime. But when you drop $25,000 for a one-month stay in Hawaii, and the whole ohana is there, that probably goes without saying: this is a special event, and everything needs to be perfect.

It wasn’t. The problems ranged from minor, such as a faulty air conditioning unit and a broken dryer on the owner-managed rental, to something many guests would consider a real deal-breaker: insects. Lot’s of ’em.

“We noticed as we were unpacking that there were ant traps throughout the house,” remembers Mary Sue Conner. “We didn’t give it much notice since we were in the tropics and bugs come with the territory. But on the second morning my husband noticed that the window sills in the great room had piles of ant hills across the entire length. It’s almost 30 feet long. We found ants everywhere.”
Read more “My Hawaii vacation rental is infested with ants – can I get a partial refund?”

Is this enough compensation? “I paid $94 to sleep in my own ant-infested bed”

Kate Farrelly has a little ant problem in her apartment, so she decided to book a hotel room while her landlord fumigated her building. She paid $181 for two nights in a “pet friendly” room at the Vagabond Inn Glendale through a Priceline-affiliate site. Problem is, the Vagabond Inn didn’t actually have any pet-friendly rooms. They sent Farrelly packing — back to her ant-infested apartment — and they charged her for one night after she canceled her reservation. Is one night’s refund enough? Read more “Is this enough compensation? “I paid $94 to sleep in my own ant-infested bed””