American Express keeps sending her information about someone else’s account

Chaya Friedman is receiving emails about another American Express customer. Can I make them stop? Read more “American Express keeps sending her information about someone else’s account”

Charged four times for one vacation. Why won’t American Express fix this?

When Connie Cullen books a vacation with her American Express card, the resort charges her. Then it charges her again, and again. And again. Why won’t it fix the error? Read more “Charged four times for one vacation. Why won’t American Express fix this?”

Should American Express refund this 50-euro travelers check?

Ralph Westfall wants his 50 euros back from American Express. Should I help him?

Your favorite column Should I Take The Case is back after a short hiatus. Our advocacy team is tired of having to make all these difficult decisions ourselves, so we’re reaching out to you today for help. Read more “Should American Express refund this 50-euro travelers check?”

Hey American Express, where are my 50,000 points!

amexReidun Gauger and her husband Georg have been loyal Northwest Airlines customers and American Express cardholders since 1972. So when they were offered 50,000 each from Amex during their transition to a Delta awards card, the couple jumped at the chance.

They should have read the fine print. Amex withdrew its verbal offer when the Gaugers tried to collect their points, leading to a series of heated exchanges between the company and its customers.
Read more “Hey American Express, where are my 50,000 points!”