American Express keeps sending her information about someone else’s account

Chaya Friedman is receiving emails about another American Express customer. Can I make them stop? Read more “American Express keeps sending her information about someone else’s account”

I signed up for the credit card offer, Amex. So where is my $50 credit?

After receiving her first Delta American Express Gold Card, Anita Livanec is wondering if Amex can add two plus two — or $50 plus $50. Read more “I signed up for the credit card offer, Amex. So where is my $50 credit?”

Charged four times for one vacation. Why won’t American Express fix this?

When Connie Cullen books a vacation with her American Express card, the resort charges her. Then it charges her again, and again. And again. Why won’t it fix the error? Read more “Charged four times for one vacation. Why won’t American Express fix this?”

I’m from Texas — you can’t charge me that fee!

When Al Wolstein tries to use his two American Express Prepaid Cards, he finds that monthly maintenance fees have reduced the balances to zero. But those fees should not have been assessed. Can we help him get his balances back? Read more “I’m from Texas — you can’t charge me that fee!”

Should American Express refund this 50-euro travelers check?

Ralph Westfall wants his 50 euros back from American Express. Should I help him?

Your favorite column Should I Take The Case is back after a short hiatus. Our advocacy team is tired of having to make all these difficult decisions ourselves, so we’re reaching out to you today for help. Read more “Should American Express refund this 50-euro travelers check?”

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