This Alitalia problem is solvable, but where’s her happy ending?

Alyson McFarland’s Alitalia problem is solvable. She’d missed her flight from Johannesburg to Tunis even though she showed up at the airport on time. But the solution isn’t going to make her happy, and it probably won’t make you happy, either. Read more “This Alitalia problem is solvable, but where’s her happy ending?”

When will this Expedia ticket refund happen?

After Irwin Grams’ sister dies, he cancels his flight to Rome. Alitalia refunds one ticket. What about the other one? This Expedia ticket refund case promises to test his patience — and mine. Read more “When will this Expedia ticket refund happen?”