Here’s a receipt for your airline ticket (PS, you don’t have a ticket)

tranDoris Weller booked a set of roundtrip tickets from Wichita, Kan., to Houston on AirTran recently. Her husband, Lawrence, needed to be in Houston for an important medical treatment. The airline sent her a confirmation.

But it wasn’t the kind of confirmation she expected. On closer examination — which, unfortunately, didn’t happen until the couple arrived at the airport — it became clear that AirTran had sent her a notice that her credit card had been declined.

Result: the Wellers had to buy another set of tickets for $1,588.

Should AirTran refund the difference between the original tickets and the higher, walk-up fare?
Read more “Here’s a receipt for your airline ticket (PS, you don’t have a ticket)”

AirTran Airways

http://www.airtran.com
9955 AirTran Boulevard
Orlando, FL 32827
(407) 318-5600
(800) 247-8726

How to get through to an operator
dial 0 and wait.

Overview

AirTran has a fairly decent reputation for customer service, even for a discount airline that charges for almost everything (including seat reservations). Complaints tend to get resolved quickly, and to the customer’s satisfaction. And when it doesn’t? Here are a few helpful resources.

If you have a customer complaint, please read this before contacting the company.

Customer service resources

Contract of carriage (PDF)
Customer service

Primary e-mail

[email protected]

Primary contact

Deena Houghton
Manager, DOT and consumer affairs
9955 AirTran Boulevard
Orlando, FL 32827
(407) 318-5600
[email protected]

Secondary contact (*):

Alfred J. Smith
Senior vice president – customer service
9955 AirTran Boulevard
Orlando, FL 32827
(407) 318-5600
[email protected]

Chief executive (*):

Robert L. Fornaro
Chief executive officer
9955 AirTran Boulevard
Orlando, FL 32827
(407) 318-5600
[email protected]

What others have to say about AirTran

Aviation Consumer Protection Division Air Travel Consumer Report
Epinions.com

This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please e-mail me.

* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.