AirTran declined my credit card and now I have to buy a new ticket

Gary Murray’s credit card is declined when he buys an AirTran ticket, but he doesn’t find out until he gets to the gate. How much should he pay for the new ticket?
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Help, my AirTran tickets expired — is my money gone forever?

Talk about adding insult to injury.

Before Donna Adams was scheduled to fly from Orlando to Indianapolis on AirTran back in 2010, she hurt her back and had to cancel her trip. When she discovered her condition was a lot worse than she thought, she had to postpone the new flight she’d booked with her ticket credit.

“An MRI confirmed that I had herniated a disc in my back,” she says. “After several courses of physical therapy, chiropractic care, therapeutic massage, oral steroids and anti-inflammatory steroid injections I elected to have surgery.”
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Buh-bye, bag fees? What the Southwest-AirTran merger really means for passengers


This morning’s big news — some observers have even called it “shocking” — is that discount carriers Southwest Airlines and AirTran Airways are headed to the altar in a $1.4 billion merger.

I’ve already received numerous questions about what this will mean for passengers. The answer? It’s a good news/bad news situation, probably.

But let’s begin with a short video (above) from earlier this year, when Southwest took aim at AirTran for its baggage fees. This was part of a series of commercials in which Southwest tweaked its bride-to-be. Funny, how things change. They must have known back then that a merger was a possibility. And yet …
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The ticket refund that took forever and a day

Nine months isn’t the longest someone has had to wait for an airline ticket refund, but for Chris Dich, it was long enough, thanks very much. (I’ve had cases that took two years.)

His online travel agency promised it would take “two to three billing cycles” at best. Didn’t happen.

Dich’s story is a reminder that you can do everything right and still get stuck in a holding pattern. Getting un-stuck isn’t easy.
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A few random thoughts about in-flight Wi-Fi, cloud computing and connectivity

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Maybe it was the appearance of the fabled Google Phone — also called the Nexus One — over the weekend. Then again, maybe it’s all this recent talk about cloud computing, and the potentially game-changing Chrome operating system.

Could also be the scuttlebutt about the Apple Tablet. Or the fact that I’m writing this from seat 22A on an AirTran flight back to Orlando.
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