New DOT initiatives target airlines’ baggage fees and price transparency. Are they enough?

When the Transportation Department (DOT) announced new “enhanced” protections for air travelers last week, the reaction was predictable. Airlines complained loudly that they were being re-regulated. Consumer groups offered a collective eye-roll, grumbling that it wasn’t enough. And the government cheerfully congratulated itself. Read more “New DOT initiatives target airlines’ baggage fees and price transparency. Are they enough?”

Hey, American Airlines, where’s my refund?

Pamela Doherty’s American Airlines flight is delayed. A representative tells her to book a new ticket, but then the company refuses to reimburse her. What now? Read more “Hey, American Airlines, where’s my refund?”

Ad campaigns prove legacy airlines just don’t get it

How long could you watch the ad for “The World’s Greatest Flyers” before you started rolling your eyes? Five seconds? Did you even make it to the part about babies? Read more “Ad campaigns prove legacy airlines just don’t get it”

Maybe this isn’t the summer to overpack. Here’s why

Airlines will collect more luggage fees this summer than in any other in the history of modern aviation. Read more “Maybe this isn’t the summer to overpack. Here’s why”

What to do when a company ignores you — and us

Turkish Airlines ignores its customers. It also ignores our advocates. Read more “What to do when a company ignores you — and us”