Another grateful consumer who actually helped herself

Our organization employs many writers, editors and production people. We are volunteers, thus we do not receive money for our work. We do, however, get paid in another kind of currency — the satisfaction of knowing we’ve helped fellow consumers. Read more “Another grateful consumer who actually helped herself”

Now that I don’t need the miles I purchased, can I get a refund?

Jessica Peterson wants a refund for her American Airlines miles. She bought 17,000 miles to cover the cost of a ticket, but then American Airlines lowered the number of miles needed for the transaction. Now, the airline is balking at helping her undo the transaction. Read more “Now that I don’t need the miles I purchased, can I get a refund?”

Relax, your miles don’t expire? Yeah, right, American Airlines

Carol Weiss’s frequent flier miles “never expire.” Except that they just did. Can our advocacy team save them? Read more “Relax, your miles don’t expire? Yeah, right, American Airlines”

What happened to my miles, Alaska Airlines?

Where have Katherine Martin’s miles gone? And will someone from Alaska Airlines help her find them? Read more “What happened to my miles, Alaska Airlines?”

Why is it such a Herculean task to use your miles?

Racking up frequent flyer miles is a cinch. Flights, credit cards, hotel stays, even Netflix and mortgage brokers now allow ways for you to earn frequent flyer points.

But using award miles for a free airline ticket? That’s monumental challenge.
Read more “Why is it such a Herculean task to use your miles?”

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