How does your bank lie to you? Let me count the ways.

If you don’t trust your bank, you’re in good company. With financial regulations unraveling, and in the wake of several shocking banking scandals, it’s remarkable we haven’t all switched to a digital crypto-currency like Bitcoin and ditched our financial institutions. Read more “How does your bank lie to you? Let me count the ways.”

What if they pulled the plug on this site?

What if they pulled the plug on this site?

What if the stories you read here every day vanished? What if I stopped holding companies’ feet to the fire in the pages of the Washington Post, USA Today and in my syndicated columns?
Read more “What if they pulled the plug on this site?”

It’s been six months — where’s my refund, American Airlines?

After Charles Wohlust’s brother-in-law dies, American agrees to refund his ticket change fees. But then it doesn’t. What should he do? Read more “It’s been six months — where’s my refund, American Airlines?”

Persistence pays off for this Aer Lingus delay

One delay of Nora Rousso’s Aer Lingus flight from Paris to Dublin leads to another, and now her return flight is delayed an entire day. Is she entitled to any compensation? Read more “Persistence pays off for this Aer Lingus delay”

Airlines dominate a busy January for complaints

Airlines dominated January’s reader complaints, with four air carriers occupying the top four slots for the month. The total number of grievances jumped to 317, a 9 percent increase from the same period one year ago.
Read more “Airlines dominate a busy January for complaints”