When Ramiro Cruz is prevented from boarding his flight home from Paris, he asks our response team to help him recover the cost of his new air ticket. Can our advocates cut through a fog of code-sharing and contracted fares to get Cruz his airfare back? “I just wanted to fly home from Paris. Why was my ticket invalid?”
When Marco Lippman booked his United Airlines ticket for a flight from San Francisco to Frankfurt, Germany, he received a message that “four tickets were left at this price” that qualified for upgrades. But when he tried to upgrade his ticket, he found himself on a waitlist. And United’s website still contained a notation that upgraded tickets were available. “Are you as confused as these travelers about United’s upgrade system?”
Robert Swope is one of an ever-expanding group of air passengers who resent having to pay additional fees for confirmed non-middle seats on top of high airfare prices. “Does any airline offer free seat assignments anymore?”
When Lars Koch checked his flight confirmation, he discovered something troubling. He had expected to be seated in business class on each leg of his round-trip flight on Airberlin to Germany. But the confirmation showed that he was to be seated in the back of the plane for two legs of his trip. “Booked in business class — confirmed in economy”
How much do I hate airline code-sharing? Let me count the ways.
I could offer a lot of persuasive answers, starting with the many code-share catastrophe cases we receive every day on this site. I could also point out that code-sharing is a euphemism for passing off someone else’s flight as your own, or in the language of reality, lying. “Why I hate airline code-sharing and — why you will, too”