Travel agents are supposed to help. But Rachel Jordan could be forgiven for thinking otherwise when her agent couldn’t — or wouldn’t — straighten out the ticketing errors United Airlines made with her family’s flights. “These United tickets are pretty screwed up. Can you help?”
Just before Olga Boikess’ flight from New York to London, she falls ill. But she can’t cancel the flight. Now she wants credit for her missed flight. Can she get it? “I got sick before my trip and couldn’t cancel my Norwegian flight”
Svetlana Belaia-Martiniouk bought airline tickets from Priceline, and while the price was right, the ticket was wrong. As a result, she had to shell out money to continue her journey to visit a sick aunt in Minsk. Can our advocates help Priceline make good on the error? “Something is wrong with my ticket from London to Minsk”
The rules of logic and reason don’t apply to airlines — not even when weddings are involved.
Jordan Harband found that out the hard way. First, his wedding bells rang, but then alarm bells went off when he found himself stuck with two unusable air tickets. “Always a bridesmaid, never a refund from Southwest Airlines”
For decades, the lack of logic in airfares has driven savvy travelers to play all sorts of games — from throwing away a return ticket to getting off a plane at a connecting city for a less expensive fare.