Koji Kawana and his family are looking forward to an exciting five days in New York City. The group has a tight schedule with plenty of activities planned. What they haven’t planned for is the Airbnb nightmare that is about to confront them. Now Kawana wants to know: Where’s his refund for this terrible vacation rental?
Angela Diaz suffers from travel sharing fatigue. She recently rented a two-bedroom home in Dania Beach, Florida, but wishes she’d stayed in a hotel, instead. “Are travelers cooling to the sharing economy?”