Sick at the airport, so why won’t Airberlin refund my ticket?

After an unexpected medical emergency, Osmar and Aracely Alvarez ask their airline for a refund. But Airberlin defers to their travel agent. Can anyone help this couple? Read more “Sick at the airport, so why won’t Airberlin refund my ticket?”

Airberlin lost my luggage and offered a voucher instead of reimbursing me

When Lawrence Kessler’s luggage is diverted to Vienna, he buys $48 worth of new clothes — a modest amount by European standards. Now his airline, Airberlin, refuses to cover those costs. Can it do that? Read more “Airberlin lost my luggage and offered a voucher instead of reimbursing me”