After banned flights, Turkish Airlines ignores customer

The Federal Aviation Administration briefly banned flights to Turkey in July after a failed military coup. That’s a fact. Read more “After banned flights, Turkish Airlines ignores customer”

Welcome to Elliott Air. Please fasten your seatbelts and enjoy the flight!

Remember my interview with Rob Siefker, the head of customer service at Zappos? Sure you do. How could you not click on a headline like If Zappos ran an airline? Read more “Welcome to Elliott Air. Please fasten your seatbelts and enjoy the flight!”

If fuel costs are lower, what’s keeping airfares sky-high?

If fuel prices are so low, why are air fares so high? And will prices ever return to Earth?
Read more “If fuel costs are lower, what’s keeping airfares sky-high?”

Should fee-hungry airlines profit from your kids?

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How far would airlines go to collect a few more bucks from you? If nothing would surprise you anymore, then you should hear Hesha Duggirala’s story.

Earlier this year, she booked a summer vacation to Europe for her family of four on United Airlines using frequent flier miles. As a reminder, having lots of frequent flier miles suggests you’re a loyal, and valued, customer.

“The representative who helped us told us that since our youngest child would be under two years when we began the trip he could be ticketed as a lap child,” she says. Duggirala gave the agent her son’s birthdate to verify that he was, indeed, a lap child.
Read more “Should fee-hungry airlines profit from your kids?”

Airline passengers go to war over bin space

If mentioning the word “overhead bin” doesn’t raise your blood pressure, maybe you haven’t flown recently.

But John Masters has. On a recent AirTran Airways flight, the Wichita, Kan., legal assistant noticed that the airline made every effort to persuade passengers to check their bags. Many refused.

One air traveler seated near him then laid claim to an overhead compartment that’s meant to store carry-ons for four passengers.
Read more “Airline passengers go to war over bin space”