Those four missing letters on your child’s airline ticket will cost you $2,000

Damon Terzaghi plans a trip to New Zealand to introduce his recently born child to his family. When making the reservations, he mistakenly uses his stepson’s nickname on one of the four tickets. Of course, it doesn’t match the name on his stepson’s passport. Read more “Those four missing letters on your child’s airline ticket will cost you $2,000”

How Air New Zealand rekindled one passenger’s loyalty

Clark Fetridge thought his recent vacation to Australia and New Zealand would be a perfect opportunity to catch up on his in-flight e-book reading.

Little did he know he was about to lose his Kindle — but thanks to Air New Zealand, his reading caught up with him. Read more “How Air New Zealand rekindled one passenger’s loyalty”

A self-booking mistake cost this traveler $1,300

It was a tiny error. But a costly one.

Last March, Sharon Mixon bought two tickets from Orlando to Auckland, New Zealand. But a month before departure, she realized that the names on the tickets didn’t exactly match the names on their passports. In today’s travel environment that could have created big problems during their trip. As it turns out, it created big problems before the trip even began. Read more “A self-booking mistake cost this traveler $1,300”

No transit visa — and now, no refund

When Gurvinder Sandhu bought airline tickets for himself and his girlfriend, Veerpal Kaur Sidhu, for a trip from Toronto to Melbourne, Australia, via Houston and Auckland, New Zealand, it didn’t occur to him to ask about the paperwork they would need to travel.

If he had done so, they might have departed on the flights they booked instead of being grounded at the Toronto airport — and he wouldn’t have had to seek help in getting a refund. Read more “No transit visa — and now, no refund”

Air New Zealand damaged my luggage — then sent me the wrong size bag

When airlines contract out services to local companies, what guarantee do travelers have that the contracted company will live up to the airlines’ standards? And when a company doesn’t, will the airline fight for its passenger? Don’t bet on it. Read more “Air New Zealand damaged my luggage — then sent me the wrong size bag”

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