Why won’t Air Canada let me fly home?

After Reena Roshgadol’s daughter gets injured, she has to change her flight schedule. But then she finds out the airline might cancel her return ticket. Can she fix that without spending a lot of money on change fees? Read more “Why won’t Air Canada let me fly home?”

We were heading to the Bahamas, but Air Canada left us in Orlando

How much does an airline have to do to get you to your destination on time if the flight is postponed? Jacqui DeGeus learns the answer the hard way. Read more “We were heading to the Bahamas, but Air Canada left us in Orlando”

Help! I believe that an Air Canada agent damaged my visa

Douglas Greenfield wasn’t expecting to be grounded when he departed for his vacation – let alone that a gate agent would cause it to happen. Yet he found himself prevented from boarding his Air Canada flight because of a damaged visa. He would like us to help him seek reimbursement from Air Canada for the cost of his trip. Read more “Help! I believe that an Air Canada agent damaged my visa”

A missing miles case offers a few hard lessons about loyalty

Every so often our advocates receive requests for assistance that we can’t accommodate. Rajiv Gupta has the misfortune to be making such a request. Read more “A missing miles case offers a few hard lessons about loyalty”

A hurricane, a canceled hotel and a missed vacation. What a carnival!

Fennella Bruce’s trip to Miami is interrupted by a hurricane. Why won’t her hotel and the Miami Broward Carnival offer her a refund? Read more “A hurricane, a canceled hotel and a missed vacation. What a carnival!”