An Air Canada mistake caused me to be detained in Korea — for two weeks!!

Last August, an Air Canada agent made a mistake that set off a terrible chain of events for Sarahy Sigie Reyes. The end result? Sigie was detained in South Korea for 15 days against her will and at her own expense.

Now Sigie and her husband want the Elliott Advocacy team to convince Air Canada to pay for its agent’s mistake. But with the carrier routinely refusing to refund passengers even when required to do so, can we succeed?

We’ve reported on some pretty egregious happenings across the travel industry during the coronavirus pandemic. However, after reading about Sigie’s experience, I think you’ll agree that her tale is the worst of all. (Good news update March 2 🙂 ) Read more “An Air Canada mistake caused me to be detained in Korea — for two weeks!!”

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If coronavirus made your airline cancel your flight, this is how to get a refund

If the coronavirus caused your airline to cancel your upcoming flight, you might be wondering how to get your refund. Well, wonder no more.

Every day, the airline industry is coming up with new, surprising ways to avoid paying those cash refunds. But our team is here to make sure you know what your airline does — and doesn’t owe you during this pandemic. Here is the guidance you need to ensure you won’t miss any refund owed to you.

Here is the guidance you need to ensure you won’t miss out on any refund owed to you. (Last updated Oct. 7) Read more “If coronavirus made your airline cancel your flight, this is how to get a refund”

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If the coronavirus ruined your travel plans, this is what you need to know

If the coronavirus ruined your travel plans and you got stuck with a bill, you’re not the only one.

Since this crisis brought the travel industry to a halt, we’ve received more pleas for help than ever. Travelers need guidance navigating the complicated, ever-changing, and often confusing cancellation and refund policies created during the pandemic.

As we approach the seven-month mark of the coronavirus crisis, here’s what you need to know about those cancellation policies — so you don’t end up taking a financial hit. (Reprint)
Read more “If the coronavirus ruined your travel plans, this is what you need to know”

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Flying in circles with Air Canada and LIAT. Will this case ever be resolved?

When Michelle Frederick’s flight from St. Vincent to Port of Spain is two hours late, it threatens to delay her return home by a week. Thank goodness LIAT has offered to refund her ticket. Now, if it would only do what it says. Read more “Flying in circles with Air Canada and LIAT. Will this case ever be resolved?”

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