One of the cardinal rules of my consumer advocacy practice is to never get between a travel agent and a cruise passenger. Agents, and especially cruise specialists, tend to react defensively, take my interest in the problem personally, and the result is almost never a happy ending.
But when has a rule ever stopped me? Which is why I’m asking about Sally Radicali’s Holland America cruise to Tahiti.
Question: My fiancée and I are planning our destination wedding in Jamaica this summer and are using a travel agent. We’re also using the travel agent for our honeymoon at a different resort on the island. We will be in Jamaica for two weeks. There are about 40 people booked at this time, with only a couple more to book. She has been going through Apple Vacations to help book the flights and hotels.
Our problems began back at the beginning of this year. Our agent had a couple of relatives pass away. We have tried to call and email the agent several times with little or no response. We even went to her house (she works from home) and talked with her in person, voicing our concern of the lack of communication.
We also have asked her, on a couple of occasions, to charge part of our stay to our credit card, she has not done this yet. We would like to space out the charges so we don’t get hit with it all at once. Read more “Should I fire my travel agent?”
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