Travel agents should really stop calling themselves travel agents. Travel advisors is a better word. Or perhaps even travel advocates. “These travel agents go above and beyond the call of duty”
Their advocacy results in big, embarrassing airline fines. They’ve helped create federal agencies that make air travel safer. And they’ve brought competition and transparency to the skies. “You’ve never heard of these people, but they’ve changed the way you fly”
These are challenging times to be a customer.
“Who will protect you?”
Consumer advocacy is not for the timid. “We are not afraid”