This is your last chance

This is it.

If you’ve been waiting for the right moment to join the fundraiser for my consumer advocacy site, today’s the day.
Read more “This is your last chance”

No, you’re not entitled to that. Here’s why.

Can we talk about entitlement?

I know you want to. I see your comments on this site. Many of you think the readers who run to us for help have, as you put it, “entitlement issues.” Read more “No, you’re not entitled to that. Here’s why.”

A self-advocacy hero emerges amid a familiar cast of characters

If you’re a regular reader of this site, then Peter Mescher’s name will probably sound familiar to you. He’s one of our regular commenters — and today, he’s also one of our advocacy heroes. Read more “A self-advocacy hero emerges amid a familiar cast of characters”

Her condition isn’t covered — should we push for a refund?

Here’s a new twist on all the nonrefundable airline ticket cases we see on this site. It involves a responsible consumer, an uninsurable condition and a company that almost always sticks to the rules.
Read more “Her condition isn’t covered — should we push for a refund?”

We helped her find Travel Guard contacts and she found a happy ending

Ruth Martin did it herself — with a little help from our intrepid researchers. Read more “We helped her find Travel Guard contacts and she found a happy ending”