This is it.
Can we talk about entitlement?
I know you want to. I see your comments on this site. Many of you think the readers who run to us for help have, as you put it, “entitlement issues.” “No, you’re not entitled to that. Here’s why.”
If you’re a regular reader of this site, then Peter Mescher’s name will probably sound familiar to you. He’s one of our regular commenters — and today, he’s also one of our advocacy heroes. “A self-advocacy hero emerges amid a familiar cast of characters”
Here’s a new twist on all the nonrefundable airline ticket cases we see on this site. It involves a responsible consumer, an uninsurable condition and a company that almost always sticks to the rules.
“Her condition isn’t covered — should we push for a refund?”
Ruth Martin did it herself — with a little help from our intrepid researchers. “We helped her find Travel Guard contacts and she found a happy ending”