Cathryn Daniels moves, but when UPS doesn’t know how to find her, she loses a package. Can the company help her recover her lost item? “Uh oh! My address doesn’t exist. Can you tell UPS?”
We don’t mean to get pushy, not in our third post. But this is something that needs to be said up front: If you’re an executive for a company, you don’t have the right to keep your email address private. Or your phone number. Or your postal address.
Your customers need to reach you when something goes wrong, and when your customer service department fails.
“Attention executives: We have the right to your email address”