Why did Carmel forget to take us to the airport and refuse our refund?

Edward Alvarez is all set for his trip to the airport. The only problem? The car service he had booked never shows up. Now, the company refuses to give him his money back. Can we help Alvarez get an explanation and a refund for the no-show? Read more “Why did Carmel forget to take us to the airport and refuse our refund?”

Hey, AARP Travel Center, why doesn’t your best price guarantee work?

When a company’s “best price” guarantee ends up not offering the best price, how long should it take them to refund the difference? Read more “Hey, AARP Travel Center, why doesn’t your best price guarantee work?”