Get me out of AAA renewal hell, please!

Fotoseenmeer/Shutterstock
Fotoseenmeer/Shutterstock
Question: I recently received a letter from AAA saying that my membership was due on Jan. 1. However, I was not to return the statement because “annual dues will be charged to your credit card.” This is the procedure that had been in effect for years.

In December, I received a telephone call from an AAA representative, informing me that the company was unable to process the membership dues through my AAA-branded Bank of America credit card despite trying twice to charge my card. I asked AAA to try again, and to call me if they were unable to charge my card. I did not receive a phone call.

A few weeks later, I received a letter stating that I was to pay my dues directly because Bank of America would not take the membership fee from my AAA credit card. I did. Then I discovered that AAA had billed my card, too. When I asked for a refund, it told me it couldn’t do that — they could only send me vouchers which could be applied to my membership purchase.
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A rescheduled flight — and a lost night at a hotel

David and Dorothy Juergens are looking forward to their fourth Princess cruise next month. There’s just one little problem: Their airline rescheduled their flight, and that messed up their schedule — and cost them money.

Airline schedule changes are a fact of life, and it’s usually unrealistic for passengers to expect a carrier to compensate them for lost wages or extra expenses incurred as a result of change in flight plans. But this just might be one of those rare exceptions.

I’ll let you decide if this trip can be saved.
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AAA: Pay us $30 or you’re on your own

I have been a loyal and happy AAA member since 1988, when my late uncle Clyde helped me buy a used Chevette for my junior year in college. But after today, I’m not so sure how loyal or happy I am anymore.

I got an urgent call from Kari this afternoon, who was over at the preschool to pick up our daughter. Our car wouldn’t start.

“Don’t worry,” I told her. “I’ll call AAA. They’ll be right there.”

Only, they weren’t right there.

When I phoned AAA’s roadside assistance department, they asked me if I was with the vehicle. No, I explained, I was at home.

“We won’t be able to help you today,” a representative explained in a matter-of-factly tone. Not until I added Kari to my membership, which would cost another $30.

“How would you like to pay for that?” the operator asked. She knew I didn’t have much of a choice.
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Oops, I didn’t mean to sign up for AAA — how ’bout a refund?

Like millions of other Americans, Yvonne Chan is planning a road trip this summer. She and a friend decided it might be a good idea to get a AAA membership — they’re both students — so they signed up through the organization’s site.

And that’s the problem. They both signed up at the same time. Only one of them meant to become a member, but because of crossed wires, they both ended up with memberships.

Which is where Chan’s trouble started.
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AAA Emergency Roadside Services: Don’t call us — summon us online

It happened this morning.

The battery on our Honda Accord died — a battery we bought through AAA less than three years ago. I tried to call AAA Emergency Roadside Services for help, but after navigating my way through a confusing menu, and enduring about five minutes of elevator music, my call was disconnected.

Then I remembered something the automated greeting had mentioned: Try sending a roadside assistance request online. I hadn’t thought of that. And I won’t bury the lede here — it worked like a charm.
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