What if you don’t feel safe after you check into your next Airbnb rental? That’s the frightening situation that confronted Ericka Wilson and her sister during a short vacation to Puerto Rico. They didn’t expect luxury, but they did expect to be able to lock the front door. When that wasn’t possible, they wanted to hit the eject button and get a refund.
So why was the refund request for their three-hour stay rejected? That’s what the sisters want the Elliott Advocacy team to find out. “I do not feel safe in this Airbnb. What can I do now?”