Linda Ralston has been fighting an expensive hotel billing error for months. Several weeks after her 3-night stay at the Westin La Paloma in Tuscon, she discovered an extra night’s charge on her credit card. Now her battle seems to have ended in a lost chargeback, with the resort coming out the winner.
But with all the evidence on her side, how did she lose? “A hotel billing error ends in a lost chargeback. What happened?”