Sears is a chain of department and retail stores. It is owned by Transformco.
How to reach a person at Sears Holdings Corporation
Main: (847) 286-2500
Customer service: (877) 550-9254
Sears Holdings Corporation Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Sears Holdings Corporation
We receive a lot of complaints about Sears. The company had promised to assist this customer in installing her replacement dishwasher but didn’t follow through. Sears failed to deliver this customer’s appliances and is now refusing to provide a refund. Sears refuses to repair or refund a broken dishwasher for this customer.
How to resolve a problem with Sears Holdings Corporation
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Sears Holdings Corporation mailing address
3333 Beverly Road
Hoffman Estates, IL 60179
Sears Holdings Corporation social media channels
Sears Holdings Corporation executive customer service contacts
Primary Contact
Polina Elvira
Manager, Strategic Sourcing
3333 Beverly Road
Hoffman Estates, IL 60179
[email protected]
Secondary Contact
Robert A. Riecker
Chief Financial Officer
3333 Beverly Road
Hoffman Estates, IL 60179
[email protected]
(847) 286-3715
Amin Fayez
Chief Executive Officer
3333 Beverly Road
Hoffman Estates, IL 60179
[email protected]
Is Kmart part of Sears Holdings?
Yes. Sears Holdings owns Kmart.
How can I contact Sears Holdings customer service?
Call (877) 550-9254 or email [email protected].
How can I return an item to Sears Holdings?
Return the item and receipt to the store. Make sure it’s still new and has its original packaging.
How can I get a refund from Sears Holdings?
You’ll get refunded the same way you paid. If it was a gift, you might get a gift card instead.
How to get professional help with your Sears Holdings Corporation problem
If you need help with Sears Holdings Corporation, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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