Los Angeles Singles never found her love. Refund, please!

Los Angeles Singles and her dating service disaster.

Suzanne Lee finds the Los Angeles dating scene hard to navigate so she decides to hire a matchmaking service to help the process along. She pays $2,000 to Los Angeles Singles and then prepares to meet her Mr. Right. Things don’t go as planned and now she wants a refund for this expensive dating service disaster. But is this just buyer’s remorse?


I signed up with Los Angeles Singles (LA Singles) in July of last year at the cost of $2,000. From the very beginning, it didn’t go well. Their customer service was atrocious. The lady in sales was always responsive and full of apologies, but my ‘matchmaker’ was never good at returning my calls.

Since July the company matched me with two people. My matchmaker pitched the first potential date so badly that I turned down the match. She then matched me with someone who was already dating someone! The matchmaker told me that was an error.

After that matchmaking fiasco, my matchmaker was impossible to reach. I left so many messages and sent emails. But no one would return my calls. In October, I decided I had enough. I asked for my money back.

I read my contract, and there is a three-day refund policy. So Los Angeles Singles turned down my refund request. My argument is that the bad service didn’t happen within the first three days. So how could I ask for a refund then? The representatives reminded me that matchmaking takes time. I understand that, but my complaint is about the customer service. I sent eight emails and only had one reply to the last one saying how they would love to try to match me again. Their email doesn’t even refer to my request for a refund! And it doesn’t address my frustration and disappointment.

I reported Los Angeles Singles to the Better Business Bureau. Of course, they had the contract on their side and pointed to the no refund policy. And the BBB gives this company an A+, so no help there.

As they will not enter into any more correspondence with me, I filed a chargeback. Citibank initially refunded the $2,000. Ultimately, Citibank found in favor of Los Angeles Singles and reversed the credit.

Now I have lost my $2,000, and I still have been matched with no one. How is this fair? I need help! Can you save me from this dating service disaster?  Suzanne Lee, Los Angeles


Wow! The dating world can be tough. But you just discovered the dating service world can be even tougher.

And you were also confronted with an unfortunate consumer fact: Most contracts are written in favor of the business, not the consumer. So it’s important to read the full contract before you sign it.

A dating service disaster or just buyer’s remorse?

When I first read your request for help, I thought this might just be a case of buyer’s remorse. After all, the internet is filled with stories of dating service disasters and disappointments.

Matchmaking is a growing industry, with lonely hearts searching for a connection willing to pay significant fees to companies to find them a special someone.

And although I wanted to help you, the specifics of your case did not lean in your favor for a refund. In your quest for love, you signed a contract and agreed to pay $2,000 for six introductions. That’s it. Your contract doesn’t even guarantee great introductions:

You, the member acknowledge that Los Angeles Singles is an introduction service and, in no way guarantees that chemistry will result from an introduction, nor any specific outcome from an introduction (i.e. dating, relationships or marriage). You, the member, acknowledge and understand that Los Angeles Singles does not under any circumstances provide you, the member, with a picture of another member, prior to, or as part of, the introduction.

So, you appear to have agreed to pay $2,000 to go on six blind dates.

Los Angeles Singles matchmaking failure

But in six months you had met no one. Not even one potential suitor. In fact, after your initial formal complaint in October, your “matchmaker” stopped responding to you.

It’s clear that Los Angeles Singles failed you. You signed that contract because the representative (a salesperson) convinced you that they could help you find love. But, after the initial intake (of you and your $2,000) the company appeared to have lost its enthusiasm for matching you.

Your paper trail showed your ongoing requests for your matchmaker to give you a match. The salesperson apologized many times for the lack of response from your specific matchmaker. And then when your matchmaker did offer you an introduction, it was with a man who told you he was no longer available. Whoops!

As I continued to read your paper trail, I could feel your growing frustration. And then your matchmaker dropped entirely off the radar. It was at that time that you made your formal request for a refund.

A chargeback failure

When Los Angeles Singles stopped responding to you and also didn’t provide any further matches, your next step was with your credit card company.

The Fair Credit Billing Act (FCBA) protects consumers who use their credit cards to make purchases. It allows consumers to request a chargeback investigation for the following reasons:

  • unauthorized charges. Federal law limits your responsibility for unauthorized charges to $50;
  • charges that list the wrong date or amount;
  • charges for goods and services you didn’t accept or that weren’t delivered as agreed;
  • math errors;
  • failure to post payments and other credits, like returns;
  • failure to send bills to your current address — assuming the creditor has your change of address, in writing, at least 20 days before the billing period ends; and
  • charges for which you ask for an explanation or written proof of purchase, along with a claimed error or request for clarification.

Because you were still dateless and minus your $2,000, you believed that this transaction qualified as services that weren’t delivered as agreed.

Citibank reversed your charges and began a chargeback investigation.

Unfortunately, Los Angeles Singles produced the signed contract and a statement that as per that contract, no refunds are provided. The response reiterated that the company would still provide you with the introductions as promised.

You lost the chargeback and Citibank reapplied the $2,000.

Turning to Elliott Advocacy

And that’s when you turned to our advocacy team for help.

I contacted Los Angeles Singles on your behalf on several occasions. The initial contact only led to the company sending you an email with the announcement that they would love to provide you with a new matchmaker. Apparently, your original matchmaker is no longer with the company.

You were not happy with this “resolution.” You had lost all confidence in Los Angeles Singles. You just wanted a refund.

Once a consumer loses a chargeback, it’s rare that a company will reverse its stance and provide a refund, even at the request of a consumer advocate. But I decided to try one more time.

Just a dating service disaster

I emphasized that, for you, Los Angeles Singles had really just provided more dating disappointments than you had already found on your own out in the dating world. You considered this a real dating service disaster — you hadn’t even met one potential date. No matchmaking seemed to be included. At this point, you would prefer to be released from your contract with Los Angeles Singles and get your money back.

Surprisingly, that did the trick. A representative at Los Angeles Singles called you and apologized for your frustrating experience with their company. She granted your $2,000 refund.

You are pleased that your dating service disaster has finally come to an end. And although you haven’t found Mr. Right yet, you are thrilled to have your $2,000 back.

Should Lee have given LA Singles the opportunity to assign her a new matchmaker?

View Results

Loading ... Loading ...

Underwritten by

Underwritten by AirHelp

AirHelp is the world’s leading flight delays compensation company, helping passengers apply for compensation following a delayed or canceled flight or when boarding has been denied. It is AirHelp’s mission to fight for passenger rights by holding airlines accountable for flights disruptions that are out of passengers’ control. AirHelp has already helped 5 million people, taking the stress out of applying for compensation and making it as hassle-free as possible for travelers around the world.

Underwritten by Allianz Travel Insurance

The Allianz Travel Insurance company has built its reputation on partnering with agents all around the world to provide comprehensive travel insurance for their clients. Contact Allianz Travel Insurance for a comprehensive list of coverage.

Underwritten by Chubb

Chubb is the world’s largest publicly traded property and casualty insurance company, and recognized as the premier provider of insurance for successful individuals and families in the U.S. and selected international markets, offering coverage for high-value automobile, homeowners, recreational marine/aviation, valuables and umbrella liability coverage. As an underwriting company, Chubb assesses, assumes and manages risk with insight and discipline, and combines the precision of craftsmanship with decades of experience to conceive, craft and deliver the best insurance coverage and services to individuals, families and business of all size.

Underwritten by Enterprise

A family-owned, world-class portfolio of brands. A global network that spans across more than 85 countries. Some 97,000 dedicated team members sharing common values. And more than 1.9 million vehicles taking our customers wherever they need to go.

Underwritten by Fareportal

Fareportal’s portfolio of brands, which include  CheapOair and  OneTravel, are dedicated to helping customers enjoy their trip. Whether you want to call, click, or use one of our travel apps, one thing is clear: We make it easy to take it easy.

Underwritten by Insuremyrentalcar.com

An independent provider of low cost CDW/LDW insurance for use with rental cars. Up to $100,000 cover with no deductible. Policies available on a per day, per trip or per year basis. Also works with overseas rentals. Try  Insuremyrentalcar.comnow.

Underwritten by InsureMyTrip

It’s simple. InsureMyTrip finds you the right travel insurance plan, every time. InsureMyTrip is the authority on travel insurance. Rated A+ for travel insurance by the Better Business Bureau. All travelers that purchase a policy through  InsureMyTrip have access to Anytime Advocates® for claims assistance.

Underwritten by Mediacom Communications

The nation’s fifth-largest cable operator, serving the smaller cities and towns in the Midwest and Southern regions of the United States. We are a high-performance broadband, entertainment, and communications company that brings the power of modern technology and quality customer experience to life inside the connected home by combining ultra-fast gigabit speeds with personalized local and over-the-top entertainment choices that fit your lifestyle. Details at  Mediacomcable.com.

Underwritten by SCOTTeVEST

An innovative apparel brand for people who want easy access to everything they need. For those who live for every second, SCOTTeVEST lets you maximize your life. Ditch the carry-on bag and pick up a  SCOTTeVEST.

Underwritten by Virtuoso

The leading global network for luxury and experiential travel. This invitation-only organization comprises over 1,000 travel agency locations with 17,500 advisors in over 45 countries, and holds preferred relationships with 1,700 of the world’s finest travel companies. Virtuoso advisors collaborate with their clients to create personalized itineraries featuring exclusive perks, while also providing advice, access, advocacy, and accountability. For more information, visit  Virtuoso.com.

Underwritten by VisitorsCoverage

As a company that is constantly striving to simplify travel insurance, VisitorsCoverage, is on a mission to help travelers make the better decisions about purchasing travel insurance, quickly. VisitorsCoverage has helped millions of travelers globally to buy the suitable travel insurance and explore the world with confidence. Get insurance for your next trip at  VisitorsCoverage. Lowest Price Guaranteed.

Underwritten by MedjetAssist

Medjet is the premier global air-medical transport, travel security and crisis response membership program for travelers. With a MedjetAssist membership, if you become hospitalized more than 150 miles from home, we will get you from that unfamiliar hospital all the way home to the hospital you trust. All you ever pay is your membership fee. MedjetHorizon members add 24/7 personal security and crisis response benefits. Elliott.org readers enjoy discounted rates. Travel safer with  MedjetAssist.

Underwritten by Southwest Airlines

The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit. We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth.

Underwritten by Sungard Availability Services

Leveraging more than 35 years of experience, Sungard AS designs, builds and runs critical IT services that help businesses manage complex IT, adapt quickly and build resiliency and availability. A leading provider of critical production and recovery services, Sungard AS partners with customers across the globe, delivering resilient IT systems, infrastructure and recovery services tailored to achieving desired business outcomes.

Underwritten by TravelInsurance.com

TravelInsurance.com makes it fast and easy to compare and buy travel insurance online from top rated providers. Our unbiased comparison engine allows travelers to read reviews, compare pricing and benefits and buy the right policy with a price guarantee, every time. Compare and buy travel insurance now at  TravelInsurance.com.

Underwritten by Squaremouth

Squaremouth helps travelers easily and instantly compare travel insurance policies from all major providers. Only companies that meet the strict requirements of Squaremouth’s Zero Complaint Guarantee are available on the website. Compare policies on  Squaremouth.com to save over 70 percent on your next purchase.

Underwritten by Travel Leaders Group

Travel Leaders Group is transforming travel through its progressive approach toward each unique travel experience. Travel Leaders Group assists millions of travelers through its leisure, business and network travel operations under a variety of diversified divisions and brands including All Aboard Travel, Andrew Harper Travel, Colletts Travel, Corporate Travel Services, CruCon Cruise Outlet, Cruise Specialists, Nexion, Protravel International, SinglesCruise.com, Travel Leaders Corporate, Travel Leaders Network and Tzell Travel Group, and its merger with ALTOUR. With more than 7,000 agency locations and 52,000 travel advisors, Travel Leaders Group ranks as one of the industry’s largest retail travel agency companies.

Underwritten by Travelers United

If you’ve been mistreated by the airlines, Travelers United is your voice in Washington. Join the #1 travel advocacy organization working with Congress to improve and protect travelers. Plus, get $400 of annual benefits you can use for travel for only $29/year. Add your voice to ours. Make travel better.  Join today.

%d bloggers like this:
Get smart. Sign up for the newsletter.