How consumer complaints work: The guide they don’t want you to read

To really understand how consumer complaints work, you need to know Murphy’s Law.

No, not that Murphy’s Law. The other one. That would be Dee Murphy, who contacted us after losing almost $4,000 on a trip.

Murphy — still talking about the other one — contacted me this weekend to thank me.

Sort of. Read more “How consumer complaints work: The guide they don’t want you to read”

Coronavirus fears: What you need to know about canceling your vacation

Will ongoing fears about the coronavirus drive you to cancel your vacation plans in 2021? If you’re considering spending another year without travel, you aren’t alone. Throughout the pandemic, pleas for help from travelers who want to cancel cruises, flights, and hotels have inundated our helpline.

These consumers all hope to override the written contract they have with these providers and get a full refund.

But if you decide to cancel your vacation, can you get your money back? (Updated March 25, 2021)
Read more “Coronavirus fears: What you need to know about canceling your vacation”

Time may be running out to get your Vantage refund

Julie Mann wants an $18,266 refund from Vantage Travel. Last year, she and her husband Frank booked an anniversary cruise to Norway.  But Vantage canceled the trip during the pandemic. Then the company automatically rescheduled the couple for August of this year without their approval. Mann wants her money back instead — and she’s losing her patience.

She has the right idea. Because when it comes to Vantage Travel refunds, patience may not be a virtue. Read more “Time may be running out to get your Vantage refund”

Warning: Wear a mask or get banned from Uber — guaranteed!

Adrianna Allen just got banned from Uber for refusing to wear a mask while using the ridesharing service. She says she’s been falsely accused and has worn a face-covering during all her trips throughout the coronavirus pandemic.

Now Allen wants the Elliott Advocacy team to ask why Uber banned her, and also get her premium membership reinstated. But with three separate drivers reporting her for refusing to wear a mask, that seems like a tall order.

Can we figure out what’s going on here? (Reprint) Read more “Warning: Wear a mask or get banned from Uber — guaranteed!”

Credit card disputes: How to use them in the right way

During the pandemic, many frustrated travelers have filed credit card disputes, hoping to fast-track refunds. Petra Murdrock was one of those consumers. However, her misunderstanding of the limitations of the chargeback process almost led to a $1,000 loss.

That is until the Elliott Advocacy team got involved. Read more “Credit card disputes: How to use them in the right way”

I won free gas for life! I’m still alive, so where is my prize?

Most would agree that if you won free gas for life, you could assume that your gasoline bill would be covered forever.  That’s why Matthew Reimer is so confused. He won a “free gas for life” contest from BP. He’s still alive, but the company seems to have deactivated his prize after just 15 years. Can we help? Read more “I won free gas for life! I’m still alive, so where is my prize?”

Is this really a $951 car rental mistake?!

Andrew Dupuy made a “little” mistake when he returned his recent car rental in Seattle. He says an innocent oversight caused him to drop the vehicle off at the wrong place. Only after it was too late to fix the problem did he see the shocking price tag of his error.

Now Dupuy is asking if he’s really stuck with the $951 penalty the car rental company charged for this mistake.

Can we help?  Read more “Is this really a $951 car rental mistake?!”

Did we “blow off” a reader about a $12,802 refund claim against Crystal Cruises?

In the last week, we’ve endured hacks, assaults on our reputations and false “F” grades from the Better Business Bureau. So it shouldn’t have surprised me when Lori Wolfe’s email landed in my inbox, accusing my advocacy team and me of dismissing her valid refund claim against Crystal Cruises. Read more “Did we “blow off” a reader about a $12,802 refund claim against Crystal Cruises?”