She canceled her Dave Chappelle and Joe Rogan tickets because of COVID. Then this happened

Tricia Lewis canceled her tickets to a Dave Chappelle and Joe Rogan show in New Orleans because of surging COVID cases. Vivid Seats refused her request for a refund. Is there a way to get her money back?


I canceled tickets to a Dave Chappelle and Joe Rogan show in New Orleans that I bought through Vivid Seats. At the time of the show, there were too many COVID-19 cases and I didn’t want to risk attending it.

When I called Vivid Seats, they were experiencing “high call volume,” so I tried contacting the company via email. I received an automatic response that an agent would respond to my email inquiry within 24 hours. After two business days without any response, I contacted Vivid Seats via chat. They advised me the only way I can receive a refund for the tickets would be if the Dave Chappelle/Joe Rogan show gets canceled or significantly postponed.

Shouldn’t Ticketmaster give my money back if the opera is canceled?

Ticketmaster informed Elena Constantinescu that the opera she planned to see was canceled and promised to give her money back last February. But she says the refund never showed up. Can we help?


In February 2020, I used my Visa card to purchase three tickets to “Rigoletto” through Ticketmaster. I paid $315 for the tickets. But the event was postponed because of COVID.

In early 2021, the event was formally canceled. Ticketmaster promised to send my money back to my credit card. But I never received it. Can you help me get my refund? — Elena Constantinescu, Tamarac, Fla.

Here it is: the worst car rental experience so far this year!

Beth Mowery just had the worst car rental experience of her life, and she wants you to know about it.

When you rent a car, you probably assume you’ll only pay for your own rental. But several days after Mowery returned her last rental car, she received a nearly $1,000 upcharge. As it turns out, Hertz billed her for someone else’s rental. What followed was a series of careless mistakes that the car rental company refused to acknowledge or correct. And each mistake was more frustrating than the last.

Now Mowery hopes the Elliott Advocacy team can help fix these errors and retrieve her money. 

Here’s how to quickly lose $1,300 to a stranger on Venmo!

Cindy Baker thought she understood how to use Venmo. She didn’t. Her confusion about the money transfer app led her to send $1,300 from her bank account directly to a virtual stranger. And that person refuses to return it.

Now she is asking the Elliott Advocacy team for help.

Baker’s expensive lesson on how to use Venmo safely is one that anyone considering using a money transfer app should read. Although Venmo is a convenient way to send funds to friends and family, there are dangers involved. That is to say; the system is much like a wire transfer — once you hit send, your cash is gone. And retrieving it can be impossible. 

This is everything you need to know about taking a cruise

With the cruise industry back in full force, now is the perfect time to review our ultimate guide to a successful voyage.

The Elliott Advocacy team handles hundreds of requests for help from distressed cruise line passengers each year. Many of these cruise fiascos could have been avoided by following some simple guidelines. Here’s all the information you need to know about cruising before you embark on your next (or first) maritime adventure.

This is how coronavirus will change travel

Coronavirus will change travel. Don’t believe me? Then talk to Henry Perez, whose next summer vacation will be — how shall I say this? — a little different.

He’s packing his swimsuit and camera for an Eastern Caribbean cruise this August. But he’s also planning to bring plenty of masks, hand sanitizer and disinfectant.

“I will now personally sanitize my whole stateroom,” says Perez, who works for an extermination company in Boston. “The attendants do a good job, but I want that extra layer of security.”

An Iberia error cost me $2,231. Help!

Catrina Smith is sure that the $2,231 she paid for her flight upgrade from Prague to Madrid was an Iberia error. After all, an unrestricted business class ticket booked at the last minute costs less than one-third as much — roughly $630. Something is wrong, she says.