If you’re like Elton Juter, you’ll probably want today’s executive contacts from Virgin Atlantic Airways.
Juter contacted us recently, hoping the airline would do him a favor.
He’d booked a ticket to Cape Town, South Africa, on Virgin Atlantic. But just before his trip, he received word that the family members he planned to visit in South Africa wouldn’t be there.
“My uncle was being held in Australia due to deep vein thrombosis (DVT) and was not cleared to fly,” he explained. “This meant that the people I was going to visit wouldn’t be there and I would not have a place to stay in South Africa.”
What’s DVT? Please don’t get me started. It’s also known as Economy Class Syndrome, and in a civilized world, it shouldn’t exist. Then again, so should universal healthcare, but I digress.
Juter canceled the reservation just three days before his departure. His travel insurance, booked at the time of his reservation, was of no use.
“I would be able to rebook a ticket on Virgin Atlantic within 12 months and I would just lose $250 as a change fee for altering the ticket,” he says.
He can’t fly within the one-year window, and wanted Virgin to either make an exception or refund his ticket. I thought he had a reasonably good case, especially since his uncle had Economy Class Syndrome, a problem that airlines could eliminate with adequate personal space. (Virgin really sticks it to passengers in economy class, even on long-haul flights, but again, I’m veering off my assigned runway.)
Alas, we couldn’t help him at the time. This isn’t the type of case with which we would have much success. After all, the terms of the purchase are clear, and an airline like Virgin would not want to set a precedent by allowing someone to extend their ticket.
Thank goodness for Joel Wechsler, one of our intrepid researchers. He found two key executive contacts for Virgin Atlantic Airways and published them yesterday. We’re grateful for his help.
If you run into a problem with Virgin Atlantic, now you have a place to turn. And, remember, if it’s something more serious, we might be able to help you.
Want to help research one of these company contacts? Sure you do. Please get in touch with our research editor, Trent Bonsall.
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