BA’s offer, even after our advocates tried to help? A 250 euro check for the delay, in accordance with European consumer regulation.
After our advocates asked about his case, he also received the following update from the airline:
Thanks for sending me your bank details and receipts of your essential items.
I can confirm €1000.00 in EU compensation will be transferred to your bank account. Converted into your local currency this is $1118.81. I’ve assessed the receipts you’ve uploaded and these can all be reimbursed. The total value in your local currency is $1243.65 for your essential items and $85.18 for the additional baggage charge. I’ve arranged a transfer and these amounts may take up to 5-7 working days to appear in your account.
Is that enough?
Well, if you’re a by-the-book kind of person, you’d probably side with British Airways. Consider that the airline was trying to accommodate an influx of passengers on a completely full flight. Meal vouchers for a four-hour delay? Compensation for lost vacation time? C’mon.
If you’re sympathetic to the Youngquists, however, then you’ll see that British Airways really needs to do more than throw a few euros at them. The airline sold seats it didn’t have, didn’t offer compensation it should have, violated EU regulations, lost their luggage and didn’t even apologize. What is this world coming to?