Is Saver Express a travel club scam?


Depending on your perspective, this is either a story about a really annoying customer, or a business that’s scamming consumers. Let’s hear both sides before deciding.

One side comes from a customer named Vicky. No last names today, because she’s afraid she’ll get sued by Saver Express after having a little disagreement with the organization.

Vicky contacted me recently to find out if Saver Express was a legit operation. “Can you tell me anything about this travel club?” she asked.

Most of the details on Saver Express are online. It’s a traditional travel club that offers members “access to incredible discounts in the travel, leisure, and entertainment industry.” You pay a membership fee, usually several thousand dollars, to get access to these discounts.

My answer to Vicky? “I don’t know of any legitimate travel clubs. I would be very cautious.”

A short while later I heard the rest of the story. And it’s quite a story.

“I did my own investigation,” Vicki explained.

True, Saver Express had an A+ rating from the BBB of Florida at the time she completed her review (it doesn’t appear to have a rating any longer, according to my research). But she was skeptical.

Vicky, who apparently had already paid to belong to the travel club (details on its fees and memberships are readily available online), kept digging. She found a connection with a company called Concierge Royale International.

The results of her research were troubling — lots of complaints and allegations of shady dealings. Enough so that the alarm bells were sounding by now.

“I immediately returned to the hotel and cancelled my membership,” she says. “They wanted to know why I was canceling.”

Vicky told them what she’d learned. She pressed them for details of some of the questionable transactions, which she believed might prove they were clean. Although a company representative initially cooperated, Vicky eventually issued an ultimatum.

“I told her if I did not get my refund, I would become her worst nightmare,” she says.

Mind if I call a timeout? I don’t know if threatening is ever a productive way to resolve a complaint. I’ve dealt with plenty of bullies in travel, and a few who have even tried to sue me. They lost, every last one. Point is, you can get far more from negotiating than from ultimatums, at least in this business.

Also, it’s unclear who or what Vicki was negotiating with. Travel clubs change their names often. I’ve found references to a “Saver Express,” and “SaversExpress” Plus, there are lots of other related companies that may be associated with this one. There’s also evidence that the company — whoever it is — likes to quash dissent online. See this TripAdvisor thread and note all of the censored posts.

Point is, it’s really hard to know who you’re dealing with. Saver Express or Express Saver, whoever it is, is an amorphous thing.

The discussion with one of the founders quickly devolved, with the company refusing to refund her club membership and then threatening Vicky, she says. For her, it just confirmed that Saver Express wasn’t on the up-and-up.

“I think they were surprised my investigation of them was so thorough,” she adds. “They may have gotten a kitten the night before, but they had a tiger that morning.”

Vicky disputed her credit card charge and says she received a full refund of her membership fee.

That’s her side of the story.

I contacted Saver Express and asked for its side. I’m still waiting to hear back.

In the meantime, and in the interests of fairness, here’s what the company has to say about itself. It calls itself a “dynamic” vacation club that will “take good care of you.”

It continues,

SaverExpress has exclusive access to an extensive (250,000 pages) database of websites, search engines and travel/entertainment networks – a live feed allowing instant results for your travel arrangements. There is always availability – no matter the chosen destination. The website automatically updates every 20 minutes. SaverExpress will welcome you within 48 hours by email and will follow up personally to confirm your successful and easy access to membership benefits.

Sounds pretty good, right? If only it weren’t for the complaints online, then I might think this looks like a deal. But talk is cheap and Vicky’s experience makes me wonder if this isn’t yet another travel club scam. Then again, maybe she’s just an impossible-to-please customer.

I’ll let you decide which it is.

Is Saver Express a travel club scam?

View Results

Loading ... Loading ...

Underwritten by

Elliott Advocacy is underwritten by

With nearly 20 years in the industry, over 128 airport covered in the U.S. and Canada, and over 1,000 Hotel and Parking Partners-we provide travelers the best options on how to get to the airport when flying. Whether you want to; drive yourself and park near an Airport (Airport Parking), stay the night before your flight at an airport hotel and leave your car (Hotel and Parking Package), or take a shared Shuttle/Private Car/Limo to the Airport- we got you covered. The best deals can be found online, and booking a reservation has never been easier. You can explore all of our options by visiting us at,,, and

Elliott Advocacy is underwritten by Cavalry Travel Insurance

Cavalry takes the worry of out travel by providing 24/7 access to medical and security professionals combined with the best medical evacuation and security extraction services. Cavalry gets you home safely when you need it most. Learn more at

Elliott Advocacy is underwritten by Seven Corners

Seven Corners has helped customers all over the world with travel difficulties, big and small. As one of the few remaining privately owned travel insurance companies, Seven Corners provides insurance plans and 24/7 travel assistance services to more than a million people each year. Because we’re privately held, we can focus on the customer without the constraints that larger companies have. Visit Seven Corners to learn more.

Elliott Advocacy is underwritten by Sodexo North America

Sodexo North America Sodexo North America is part of a global, Fortune 500 company with a presence in 80 countries. Sodexo is a leading provider of integrated food, facilities management and other services that enhance organizational performance, contribute to local communities and improve quality of life for millions of customers in corporate, education, healthcare, senior living, sports and leisure, government and other environments daily. Learn more at

Elliott Advocacy is underwritten by Travelex Insurance Services

Travelex Insurance Services is a leading travel insurance provider in the United States with over 55 years combined industry expertise of helping people dream, explore and travel with confidence. We offer comprehensive travel insurance plans with optional upgrades allowing travelers to customize the plans to fit their needs. Compare plans, get a quote and buy online at

Elliott Advocacy is underwritten by AirHelp

AirHelp is the world’s leading flight delays compensation company, helping passengers apply for compensation following a delayed or canceled flight or when boarding has been denied. It is AirHelp’s mission to fight for passenger rights by holding airlines accountable for flights disruptions that are out of passengers’ control. AirHelp has already helped 5 million people, taking the stress out of applying for compensation and making it as hassle-free as possible for travelers around the world.

Elliott Advocacy is underwritten by Allianz Travel Insurance

The Allianz Travel Insurance company has built its reputation on partnering with agents all around the world to provide comprehensive travel insurance for their clients. Contact Allianz Travel Insurance for a comprehensive list of coverage.

Elliott Advocacy is underwritten by Chubb

Chubb is the world’s largest publicly traded property and casualty insurance company, and recognized as the premier provider of insurance for successful individuals and families in the U.S. and selected international markets, offering coverage for high-value automobile, homeowners, recreational marine/aviation, valuables and umbrella liability coverage. As an underwriting company, Chubb assesses, assumes and manages risk with insight and discipline, and combines the precision of craftsmanship with decades of experience to conceive, craft and deliver the best insurance coverage and services to individuals, families and business of all size.

Elliott Advocacy is underwritten by Fareportal

Fareportal’s portfolio of brands, which include  CheapOair and  OneTravel, are dedicated to helping customers enjoy their trip. Whether you want to call, click, or use one of our travel apps, one thing is clear: We make it easy to take it easy.

Elliott Advocacy is underwritten by

An independent provider of low cost CDW/LDW insurance for use with rental cars. Up to $100,000 cover with no deductible. Policies available on a per day, per trip or per year basis. Also works with overseas rentals. Try  Insuremyrentalcar.comnow.

Elliott Advocacy is underwritten by

Since its inception over three decades ago, G1G has continued to revolutionize the travel insurance industry by being the only aggregator to operate a customer portal, placing all of the user's primary needs in one place. We have continued to innovate and disrupt the market by reimagining the way travel insurance can be delivered to the end user in ways no competition can. Simply put, no one knows the market as well as its founders and no one else shares G1G values and mission.

Elliott Advocacy is underwritten by Mediacom Communications

The nation’s fifth-largest cable operator, serving the smaller cities and towns in the Midwest and Southern regions of the United States. We are a high-performance broadband, entertainment, and communications company that brings the power of modern technology and quality customer experience to life inside the connected home by combining ultra-fast gigabit speeds with personalized local and over-the-top entertainment choices that fit your lifestyle. Details at

Elliott Advocacy is underwritten by Arch RoamRight

Arch RoamRight is one of the fastest growing, most-highly rated travel insurance companies in the United States. Travel advisors love working with us, and travelers feel protected with our trip cancellation and travel medical insurance coverage. We also make it easy to file a claim online with our fast, paperless claims website. Learn more about RoamRight travel insurance.

Elliott Advocacy is underwritten by Virtuoso

The leading global network for luxury and experiential travel. This invitation-only organization comprises over 1,000 travel agency locations with 17,500 advisors in over 45 countries, and holds preferred relationships with 1,700 of the world’s finest travel companies. Virtuoso advisors collaborate with their clients to create personalized itineraries featuring exclusive perks, while also providing advice, access, advocacy, and accountability. For more information, visit

Elliott Advocacy is underwritten by VisitorsCoverage

As a company that is constantly striving to simplify travel insurance, VisitorsCoverage, is on a mission to help travelers make the better decisions about purchasing travel insurance, quickly. VisitorsCoverage has helped millions of travelers globally to buy the suitable travel insurance and explore the world with confidence. Get insurance for your next trip at  VisitorsCoverage. Lowest Price Guaranteed.

Elliott Advocacy is underwritten by MedjetAssist

Medjet is the premier global air-medical transport, travel security and crisis response membership program for travelers. With a MedjetAssist membership, if you become hospitalized more than 150 miles from home, we will get you from that unfamiliar hospital all the way home to the hospital you trust. All you ever pay is your membership fee. MedjetHorizon members add 24/7 personal security and crisis response benefits. readers enjoy discounted rates. Travel safer with  MedjetAssist.

Elliott Advocacy is underwritten by Southwest Airlines

The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit. We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth.

Elliott Advocacy is underwritten by makes it fast and easy to compare and buy travel insurance online from top rated providers. Our unbiased comparison engine allows travelers to read reviews, compare pricing and benefits and buy the right policy with a price guarantee, every time. Compare and buy travel insurance now at

Elliott Advocacy is underwritten by Squaremouth

Squaremouth helps travelers easily and instantly compare travel insurance policies from all major providers. Only companies that meet the strict requirements of Squaremouth’s Zero Complaint Guarantee are available on the website. Compare policies on to save over 70 percent on your next purchase.

Elliott Advocacy is underwritten by Travel Leaders Group

Travel Leaders Group is transforming travel through its progressive approach toward each unique travel experience. Travel Leaders Group assists millions of travelers through its leisure, business and network travel operations under a variety of diversified divisions and brands including All Aboard Travel, Andrew Harper Travel, Colletts Travel, Corporate Travel Services, CruCon Cruise Outlet, Cruise Specialists, Nexion, Protravel International,, Travel Leaders Corporate, Travel Leaders Network and Tzell Travel Group, and its merger with ALTOUR. With more than 7,000 agency locations and 52,000 travel advisors, Travel Leaders Group ranks as one of the industry’s largest retail travel agency companies.

Elliott Advocacy is underwritten by Travelers United

If you’ve been mistreated by the airlines, Travelers United is your voice in Washington. Join the #1 travel advocacy organization working with Congress to improve and protect travelers. Plus, get $400 of annual benefits you can use for travel for only $29/year. Add your voice to ours. Make travel better.  Join today.

Send this to a friend