How your insider information healed my Honda

Honda insider information.

If information is power, then insider information must be a superpower, as Michele Meier recently discovered.

Meier recently contacted me about an out-of-warranty repair on her Honda. But she didn’t have a problem; instead, she wanted to report a solution.

Her story underscores the importance of self-help, insider information and executive contacts, which is what this site is all about. But there’s a little more to her inspiring story.

The problem with an out-of-warranty 2009 Honda CR-V

Meier owns a 2009 Honda CR-V with only 37,000 miles. With so little use, she felt she shouldn’t need new struts and that her power steering fluid shouldn’t be leaking — but it was.

“The repair costs were approximately $3,000,” she says.

The Honda CR-V was out of warranty, though. What to do?

Most readers would simply pay up. A few might complain to Honda, maybe send them, “I’ll NEVER buy a Honda again!” email. But there’s a third path.

“I went to your website”

Meier is a regular reader of this site. She knows that we post the most updated executive contacts — the phone numbers and email addresses of most major corporations in America — on this site, including Honda North America.

“I went on your website and got the contact information for Honda and wrote to them,” she says.

It didn’t take long for Honda to respond. Yes, the vehicle was out of warranty, but no, a CR-V with 37,000 miles shouldn’t need that kind of repair.

“We came to an agreement,” she says. “They paid 60 percent of the repair, and we paid 40 percent.”

Wow, way to use the insider information and executive contacts on our site, Michele! That’s exactly why we post those names.

About those Magic Wand cases

But Meier didn’t write me to brag about her negotiating skills — although she doesn’t really need to. She proved to be quite the negotiator.

No, the bee in her bonnet is the Magic Wand cases we deal with on this site. For those of you who don’t read this site everyday, Magic Wand cases are when consumers want my advocacy team to do everything for them — to wave a magic wand and resolve a problem for them.

“I noticed when readers write to you, you always recommend them going to your website to get the contact information to the appropriate high-level executive at the company,” she says. “It seems they never do that. They always come to you and want you to do the work for them.”

Meier wants that to change.

“If you could get through to them some of the success stories that people like me have had, maybe they would do their own legwork,” she says.


Meier used the insider information on this site to heal her sick Honda. Imagine what those names could do for you the next time you have a problem?

But she didn’t carpet-bomb the executives with emails; she used our proven techniques to reach a fair resolution. Had she sent a demanding email to Honda (“I’ll NEVER buy a Honda again!”) she’d probably be stuck with her $3,000 bill.

You don’t have to be a rocket scientist to figure this out. Here’s the formula:

Executive contacts + proven techniques = successful resolution

Now, if you don’t mind, I’m going to open up the comments section. Please tell me about your successful resolutions. Come on, don’t hold back!

Underwritten by

Underwritten by AirHelp

AirHelp is the world’s leading flight delays compensation company, helping passengers apply for compensation following a delayed or canceled flight or when boarding has been denied. It is AirHelp’s mission to fight for passenger rights by holding airlines accountable for flights disruptions that are out of passengers’ control. AirHelp has already helped 5 million people, taking the stress out of applying for compensation and making it as hassle-free as possible for travelers around the world.

Underwritten by Allianz Travel Insurance

The Allianz Travel Insurance company has built its reputation on partnering with agents all around the world to provide comprehensive travel insurance for their clients. Contact Allianz Travel Insurance for a comprehensive list of coverage.

Underwritten by Chubb

Chubb is the world’s largest publicly traded property and casualty insurance company, and recognized as the premier provider of insurance for successful individuals and families in the U.S. and selected international markets, offering coverage for high-value automobile, homeowners, recreational marine/aviation, valuables and umbrella liability coverage. As an underwriting company, Chubb assesses, assumes and manages risk with insight and discipline, and combines the precision of craftsmanship with decades of experience to conceive, craft and deliver the best insurance coverage and services to individuals, families and business of all size.

Underwritten by Enterprise

A family-owned, world-class portfolio of brands. A global network that spans across more than 85 countries. Some 97,000 dedicated team members sharing common values. And more than 1.9 million vehicles taking our customers wherever they need to go.

Underwritten by Fareportal

Fareportal’s portfolio of brands, which include  CheapOair and  OneTravel, are dedicated to helping customers enjoy their trip. Whether you want to call, click, or use one of our travel apps, one thing is clear: We make it easy to take it easy.

Underwritten by

An independent provider of low cost CDW/LDW insurance for use with rental cars. Up to $100,000 cover with no deductible. Policies available on a per day, per trip or per year basis. Also works with overseas rentals. Try  Insuremyrentalcar.comnow.

Underwritten by InsureMyTrip

It’s simple. InsureMyTrip finds you the right travel insurance plan, every time. InsureMyTrip is the authority on travel insurance. Rated A+ for travel insurance by the Better Business Bureau. All travelers that purchase a policy through  InsureMyTrip have access to Anytime Advocates® for claims assistance.

Underwritten by Mediacom Communications

The nation’s fifth-largest cable operator, serving the smaller cities and towns in the Midwest and Southern regions of the United States. We are a high-performance broadband, entertainment, and communications company that brings the power of modern technology and quality customer experience to life inside the connected home by combining ultra-fast gigabit speeds with personalized local and over-the-top entertainment choices that fit your lifestyle. Details at

Underwritten by SCOTTeVEST

An innovative apparel brand for people who want easy access to everything they need. For those who live for every second, SCOTTeVEST lets you maximize your life. Ditch the carry-on bag and pick up a  SCOTTeVEST.

Underwritten by Virtuoso

The leading global network for luxury and experiential travel. This invitation-only organization comprises over 1,000 travel agency locations with 17,500 advisors in over 45 countries, and holds preferred relationships with 1,700 of the world’s finest travel companies. Virtuoso advisors collaborate with their clients to create personalized itineraries featuring exclusive perks, while also providing advice, access, advocacy, and accountability. For more information, visit

Underwritten by VisitorsCoverage

As a company that is constantly striving to simplify travel insurance, VisitorsCoverage, is on a mission to help travelers make the better decisions about purchasing travel insurance, quickly. VisitorsCoverage has helped millions of travelers globally to buy the suitable travel insurance and explore the world with confidence. Get insurance for your next trip at  VisitorsCoverage. Lowest Price Guaranteed.

Underwritten by MedjetAssist

Medjet is the premier global air-medical transport, travel security and crisis response membership program for travelers. With a MedjetAssist membership, if you become hospitalized more than 150 miles from home, we will get you from that unfamiliar hospital all the way home to the hospital you trust. All you ever pay is your membership fee. MedjetHorizon members add 24/7 personal security and crisis response benefits. readers enjoy discounted rates. Travel safer with  MedjetAssist.

Underwritten by Southwest Airlines

The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit. We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth.

Underwritten by Sungard Availability Services

Leveraging more than 35 years of experience, Sungard AS designs, builds and runs critical IT services that help businesses manage complex IT, adapt quickly and build resiliency and availability. A leading provider of critical production and recovery services, Sungard AS partners with customers across the globe, delivering resilient IT systems, infrastructure and recovery services tailored to achieving desired business outcomes.

Underwritten by makes it fast and easy to compare and buy travel insurance online from top rated providers. Our unbiased comparison engine allows travelers to read reviews, compare pricing and benefits and buy the right policy with a price guarantee, every time. Compare and buy travel insurance now at

Underwritten by Squaremouth

Squaremouth helps travelers easily and instantly compare travel insurance policies from all major providers. Only companies that meet the strict requirements of Squaremouth’s Zero Complaint Guarantee are available on the website. Compare policies on to save over 70 percent on your next purchase.

Underwritten by Travel Leaders Group

Travel Leaders Group is transforming travel through its progressive approach toward each unique travel experience. Travel Leaders Group assists millions of travelers through its leisure, business and network travel operations under a variety of diversified divisions and brands including All Aboard Travel, Andrew Harper Travel, Colletts Travel, Corporate Travel Services, CruCon Cruise Outlet, Cruise Specialists, Nexion, Protravel International,, Travel Leaders Corporate, Travel Leaders Network and Tzell Travel Group, and its merger with ALTOUR. With more than 7,000 agency locations and 52,000 travel advisors, Travel Leaders Group ranks as one of the industry’s largest retail travel agency companies.

Underwritten by Travelers United

If you’ve been mistreated by the airlines, Travelers United is your voice in Washington. Join the #1 travel advocacy organization working with Congress to improve and protect travelers. Plus, get $400 of annual benefits you can use for travel for only $29/year. Add your voice to ours. Make travel better.  Join today.

%d bloggers like this:
Get smart. Sign up for the newsletter.