This is the online version of Elliott’s Email, my weekly email newsletter. You can subscribe to my daily email newsletter here.
Want to be the world’s smartest traveler? Now you can. My new book, How To Be The World’s Smartest Traveler, is now available. Get your copy now.
Ready to support the consumer advocacy on this site? If you represent a forward-looking company that wants to stand up and be counted as one that supports good customer service, here’s your chance. I have a limited number of corporate underwriter opportunities that have become available this month. Contact me for details.
Are airlines overcharging for your flight? They might be, according to new research I cover in this week’s USA Today column. By not compensating you when your flight is delayed or when they lose your luggage, you’re essentially leaving money on the table.
Thank you, Luggage Pros! Luggage Pros offers a huge selection of luggage, bags, briefcases, handbags, laptop bags, travel accessories and more. It comes with a low price guarantee and free shipping. There’s only one place to buy your next bag: Luggage Pros. Plus, it’s a fearless supporter of the consumer advocacy on this site.
Please take our GWU survey. Give us your opinion and we’ll use the information to improve travel. We’ve teamed up with George Washington University to conduct a brief poll of travelers. Please take it now.
This week’s burning question: Have you ever been pressured to pay a bill quickly? The most common high-pressure situation is the car rental damage bill — settle up now, or we’ll ding your credit and blacklist you. But there are other times when a travel company wants you to act now (for example, to pay for alleged damage to a hotel room.) Has this ever happened to you? Please email me. As always, don’t forget to include your full name, city and occupation. Your answer may appear in a story.
Save the world. Please volunteer. Are you tired of just reading about the latest consumer problems? Do you want to do something about it? Well, now you can. We need volunteers to help build the content for a next-generation consumer organization. It’s gonna be big, and it launches in 2014. Here’s how to get involved.
What’s up on Souvenirist? On our new destination site, read about which dishes to put on your no-fly list. Watch these breathtaking videos of America’s western national parks. Also, take an insider tour of Vancouver and Key West.
What’s new on Elliott? This morning, I ask “what if” and project what might happen if the American airline industry gets its way. You’re not going to like it. Here’s a Hotwire case I decided not to take — did I make the right call? Speaking of cases, should I advocate for this customer who didn’t see whales on her cruise? Traveling with pets this summer? Read this first. And we have two resolved case: one involving Air France and the other starring Sony.
What’s the latest on Consumer Traveler? Janice Hough explains why you absolutely, positively, must read the contract when you travel. Charlie Leocha dissects the most consumer-hostile bill to hit airline passengers in a generation. And Ned Levi continues his series on travel and financial mistakes.
Let’s talk! The stories you see in this newsletter are just a starting point. I hope you’ll take a minute to leave a comment, whether you agree or disagree with something I’ve written. Let’s continue the conversation on Twitter, Facebook, LinkedIn or Google. I’m listening. And of course, I’m also here if you need me. Here’s my email address.