Thanks for reading Elliott’s Email, my weekly newsletter. I’m very grateful for your support – without you, none of the advocacy work I do would be possible. Don’t forget, you can subscribe to my daily email newsletter, too. I also have a special friends-only newsletter with more personal updates. You can sign up for it here.
What you need to know this week
Join the cause. You rely on this site for for consumer advice and advocacy every day. I rely on you to help support the work I do. If you’re an individual, please consider becoming an underwriter. If you’re a company, I invite you to join Allianz, Airport Parking Reservations, Luggage Pros, Refund.me, Squaremouth.com, ShamaTravel.com and Travel Leaders as an organization that takes a brave stand for your customer. Here are the details.
Are airlines fleecing you? The Senate wants to know. I explain what they’re asking, and what they hope to find out, in this week’s Washington Post column. Please don’t forget to leave a comment and share this important story with your friends.
Become the world’s smartest traveler. Buy my new book, How To Be The World’s Smartest Traveler, and you’ll never have another bad trip. (And if you do, you know where to find me, right?)
Thank you, Travel Leaders. As America’s largest traditional travel agency company, Travel Leaders Group delivers high-touch, personalized travel expertise to leisure and corporate clients through our various brands, including our flagship Travel Leaders. Our knowledgeable travel agents are dedicated to delivering the best travel experiences. It’s our heart and soul. It’s all we do. We look forward to serving you.
This week’s burning question
How can I make this site even better? This week, I have only one question: How can I improve this site and newsletter to make it even more useful for you? What do you like? What do you dislike? How can I fix it? Here’s my email address.
The latest news from Elliott
Broke bride wants a $3,000 refund from Hilton — should I help her?
Six months before getting married in her hometown of Santa Rosa, Calif., Pamela Baker-Miller made hotel arrangements for some of her guests. Things didn’t work out like she hoped they would.
Is travel “hacking” smart – or unethical?
Strictly speaking, “hacking” is the act of illegally breaking into a computer system.
Hey American Airlines, where’s the refund for my canceled flight?
When Kristen Nordlund’s flight is canceled, she’s promised a refund. But it never arrives. What now?
Help! Verizon’s “global” plan overcharged me
Lisa Littlewood is overbilled by Verizon and it won’t adjust her invoice. Why not?
I’m listening. The stories you see in this newsletter are just a starting point. I hope you’ll take a minute to leave a comment, whether you agree or disagree with something I’ve written. Let’s continue the conversation on Twitter, Facebook, LinkedIn or Google. I’m listening. And of course, I’m also here if you need me. Here’s my email address.